Outbound Emails | Help Center

Get started sending emails

Create and send targeted, personal emails your customers will want to read. Send announcements and engage customers who are slipping away.

Written by Damon Alexander
Updated over a week ago

Intercom's email sending guidelines

Our guidelines for sending emails that comply with our Terms of Service and Privacy Policy.

Written by Damon Foster
Updated over a week ago

Sending emails to your leads and users

Composing a message

How to format text, images, buttons and HTML in your message.

Written by Ruairí Galavan
Updated over a week ago

Using dynamic content in emails

How to create highly targeted and personalized emails at scale.

Written by Beth-Ann Sher
Updated over a week ago

Schedule a message to send at the right time

Schedule a message to send at a specific time, or set a wider delivery window during which your emails can send.

Written by Damon Alexander
Updated over a week ago

Include unsubscribed contacts in your email audience

Learn how to ensure unsubscribed customers still receive important communications

Written by Brian Byrne
Updated over a week ago

Customizing emails to suit your business

4 email templates to choose from

Send emails using our plain, personal, company or announcement templates. Learn which template to use, and when.

Written by Ruairí Galavan
Updated over a week ago

Customize the pre-made email templates

Update your company logo, address or social media links in your email templates.

Written by Laura Jolly
Updated over a week ago

A guide to creating HTML emails

When to create emails in full HTML, use a custom template, or simple HTML blocks.

Written by Ruairí Galavan
Updated over a week ago

Create custom email templates

Craft your own custom email template. Discover the tags to include, how to style each template, add variables, include images and more.

Written by Ruairí Galavan
Updated over a week ago

A guide to sending email from your own address

Send email from the address you signed up to Intercom with, or from a custom email address.

Written by Damon Alexander
Updated over a week ago

Ensuring your emails are delivered

Sending email to users who sign in to your app with Apple

If users sign in to your app with Apple, this process will ensure you can deliver email to them successfully.

Written by Damon Alexander
Updated over a week ago

Manage multiple email lists with granular subscription types

Give customers the freedom to customize their email preferences, and reach the right people with the right content.

Written by Damon Alexander
Updated over a week ago

Segment out your active users for messaging

It's best to only message active users. Use these filters to find your active users!

Written by Damon Foster
Updated over a week ago

How do I unsubscribe users from receiving emails?

Written by Damon Alexander
Updated over a week ago

Permission guidelines for email marketing

Improve open rates by only emailing people who want your messages.

Written by Una Kehoe
Updated over a week ago

How to prevent spam complaints

Tips for sending emails that keep your spam complaint rate low

Written by Damon Foster
Updated over a week ago

How do I avoid spam traps?

What are spam trap email addresses and why do they matter for your app?

Written by Penny-Merelle
Updated over a week ago

Protect your workspace from high bounce rates

Tips to reduce your bounce rates and ensure good email deliverability.

Written by Damon Foster
Updated over a week ago

Improve your open rate and email deliverability

Get opens and clicks for your content with these best practices

Written by Damon Foster
Updated over a week ago

Deliverability and the Gmail promotions tab

Understanding the Gmail promotions tab, and how emails are sent there.

Written by Damon Alexander
Updated over a week ago

Intercom's workspace review process

How our workspace review process works for the Messages product

Written by Damon Foster
Updated over a week ago

Email sending restrictions explained

How to get sending restrictions removed from your Intercom workspace

Written by Penny-Merelle
Updated over a week ago

Example emails and best practice tips

Follow up with your users

Send a message to users a few days after they sign up, offering to answer questions. Here’s what to write and when to send it.

Written by Ruairí Galavan
Updated over a week ago

The activation message

When customers sign up but fail to take their first steps, inspire them to act with a targeted message.

Written by Ruairí Galavan
Updated over a week ago

Retain customers that are slipping away

Craft an email for your inactive customers that gives them a reason to return to your app.

Written by Ruairí Galavan
Updated over a week ago

Email marketing best practices

Create targeted, personal and measurable emails your customers open and read.

Written by Ruairí Galavan
Updated over a week ago

Our best practice guide for staying personal at scale

Personalize your messages for each recipient with variables, accurate targeting, and the right tone of voice.

Written by Damon Alexander
Updated over a week ago

Troubleshooting delivery & questions about email

Dig into your email performance with the email deliverability report

Examine aggregate open, unsubscribe, bounce and spam rates for your email messages

Written by Brian Byrne
Updated over a week ago

What is click tracking?

How click tracking works for your messages.

Written by Penny-Merelle
Updated over a week ago

Why hasn’t a user received my message?

Written by Damon Foster
Updated over a week ago

How quickly does Intercom deliver emails?

Written by Ruairí Galavan
Updated over a week ago

My custom email design isn't displaying correctly. What's up?

Written by Ruairí Galavan
Updated over a week ago