Outbound Messages & Campaigns

Get started with Intercom Messages

Send emails, chats, posts, pushes, banners and series to capture new leads on your website, and connect with your customers in context.

Written by Damon Alexander
Updated over a week ago

Outbound — Home of Messages, Product Tours, Custom Bots & Mobile Carousels

Create and organise all your outbound content — Messages, Custom Bots, Mobile Carousels, and Product tours.

Written by Damon Alexander
Updated over a week ago

A/B test different message variations

Learn when and how to improve your message with A/B testing and control groups

Written by Damon Alexander
Updated over a week ago

Message rules: When, how, and to whom should a message be sent

Set up the perfect audience and delivery method for your messages.

Written by Damon Alexander
Updated over a week ago

Using events as filters and triggers - What’s the difference?

Intercom events can be used in many different ways, this article covers the two most important that you’ll use when you message customers.

Written by Damon Alexander
Updated over a week ago

Dynamic and Fixed message audiences: what’s the difference?

Set a message live that'll send to the right people automatically over time. Or, send a message to your customers in real time.

Written by Damon Alexander
Updated over a week ago

Choose the right channel for your message

When and why you should send an email, a chat, a post, or a push message.

Written by Ruairí Galavan
Updated over a week ago

Personalizing messages using variables

Automatically add your customer's name, company, fallbacks and more to your message.

Written by Ruairí Galavan
Updated over a week ago

Measure message effectiveness with goals

Give every message a goal, so you can see how well it prompts users to act.

Written by Ruairí Galavan
Updated over a week ago

Write engaging message content

Inspire customers to take action. Focus on what they need and how they feel.

Written by Ruairí Galavan
Updated over a week ago

Prove the impact of your messages with control groups

Run a control group experiment to help you prove the impact of your messages.

Written by Damon Alexander
Updated over a week ago

What size should images be in my message?

The best image dimensions for emails, in-app messages and conversations.

Written by Liam Keegan
Updated over a week ago

Can I send surveys using Intercom?

Send your customers surveys in and outside your product.

Written by Ruairí Galavan
Updated over a week ago

Can I turn off replies for messages I send?

Written by Damon Alexander
Updated over a week ago

Your message statistics explained

Written by Damon Alexander
Updated over a week ago

See how your banners are performing

Understand how your banners are engaging your customers over time, and how effectively they drive action.

Written by Damon Alexander
Updated over a week ago

Export your message data

Easily export message and campaign data as a CSV file.

Written by Damon Alexander
Updated over a week ago

Create an effective onboarding series

Guide people from their first interaction with you to becoming paying customers with effective messaging.

Written by Ruairí Galavan
Updated over a week ago

Nurture free users into paying customers: A Smart Campaign for 'freemium' businesses

An easy-to-follow template to nurture free users to become paying customers.

Written by Liam Keegan
Updated over a week ago

Convert leads to users with series

Target specific leads, set your goal, write effective messages and more.

Written by Ruairí Galavan
Updated over a week ago

Convert website visitors into repeat buyers: A Smart Campaign for eCommerce

Automatically nurture your new leads to buy from your store.

Written by Liam Keegan
Updated over a week ago