Outbound Chats, Posts & Banners

Sending the right message at the right time lets you capture leads, and connect with customers.

25 articles in this collection
Written by Ruairí Galavan, Phil, Liam Keegan and 3 others

Get started sending Chat and Post messages

Send contextual chats, and posts to customers while they use your product or browse your website.

Written by Damon Alexander
Updated over a week ago

How to create a banner message

Create banner messages and engage your customers in an unobtrusive and effective way.

Written by Damon Alexander
Updated over a week ago

See recent changes and a history of updates to your series

Series changelogs let you see who made changes to your series, when, and what the most recent update was

Written by Damon Alexander
Updated over a week ago

Creating and sending Chats & Posts

Setting up Chats and Posts for maximum impact

When to choose a chat or a post. And how to deliver it in the best way.

Written by Damon Alexander
Updated over a week ago

Using dynamic content in Chat

How to create highly targeted and personalized chats at scale.

Written by Beth-Ann Sher
Updated over a week ago

Send apps in messages

Share apps in your messages and let users take actions directly in the messenger.

Written by Liam Keegan
Updated over a week ago

What is account-based marketing?

A guide to implementing an effective account-based marketing strategy

Written by Phil
Updated over a week ago

Can I capture MQLs with Intercom?

Capture your leads' email addresses with targeted messages to visitors.

Written by Damon Alexander
Updated over a week ago

Sending messages at the right time and place

Transactional messaging with Intercom

Everything you need to know about sending event-based messages

Written by Brian Byrne
Updated over a week ago

Banner message best practices — Example uses

Check out these example banners and find inspiration for your messaging plans.

Written by Damon Alexander
Updated over a week ago

Celebrate customer progress

Send messages that celebrate what your customers do — from small tasks to big milestones.

Written by Ruairí Galavan
Updated over a week ago

Get feedback at scale using message reactions

Gather customer feedback easily by adding reactions to your messages.

Written by Damon Alexander
Updated over a week ago

Send repeatable messages based on events you track in Intercom

Message your customers every time they take an action with event based messaging.

Written by Damon Alexander
Updated over a week ago

Check up on your customers regularly

What to say and who to target for your short, medium and long-term check-up messages.

Written by Ruairí Galavan
Updated over a week ago

Get feedback on your features

When, where and how to ask your customers for feedback about your features.

Written by Ruairí Galavan
Updated over a week ago

Send personalized messages to target accounts on your site

Perform account-based marketing on your site by targeting key accounts with messages.

Written by Damon Alexander
Updated over a week ago

Send messages on a recurring schedule

Send messages to your customers at regular intervals, like once a month, on their birthday, or the week before an important moment.

Written by Damon Alexander
Updated over a week ago

Anticipate customer questions

Pre-empt and answer important questions at the right time, in the right place.

Written by Ruairí Galavan
Updated over a week ago

Send targeted messages to visitors on your website

Proactively reach out to and chat with visitors of your website based on what they do.

Written by Damon Alexander
Updated over a week ago

Best practices to engage with users & visitors

Keep track of message changes and performance

Message history lets you see changes that were made and the impact they had on your messages.

Written by Damon Alexander
Updated over a week ago

Welcome your new users

Learn when and where to welcome your users, and how to craft a warm, friendly message your customers will act on.

Written by Damon Alexander
Updated over a week ago

A guide to announcing your new features

Tell the right users about features when and where it matters, in an engaging way.

Written by Damon Alexander
Updated over a week ago

Convert trial users into paying customers

Cross promote relevant features to users at the right time, in the right place. And offer a compelling incentive for signing up.

Written by Ruairí Galavan
Updated over a week ago

Automatically send messages to users from account owners

Personalize your messages by sending them dynamically from, and routing replies to, account owners.

Written by Liam Keegan
Updated over a week ago

Customer feedback resources

Written by Ruairí Galavan
Updated over a week ago