Product Tours

Show your customers the way to success with interactive Product Tours.

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14 articles in this collection
Written by Eoin Nolan, Liam Keegan, Brian Byrne and 1 other

Product Tours explained

Guide customers to success with interactive, multi-step tours to help more customers adopt your product.

Written by Liam Keegan
Updated over a week ago

Building and Creating

Design your Product Tour

Learn how to set up a Product Tour in this step-by-step article.

Written by Liam Keegan
Updated over a week ago

Personally guide customers with video pointers in tours

Add video pointers to your Product Tour to personally engage your customers.

Written by Brian Byrne
Updated over a week ago

Create a Product Tour across multiple pages

Guide customers across multiple pages by letting them click a website element to advance a tour.

Written by Liam Keegan
Updated over a week ago

Test your Product Tour

Ensure your tour is correctly set up before showing it to customers.

Written by Liam Keegan
Updated over a week ago

Automatically show your Product Tour to the right customers

Guide a target audience with a tour when they visit a specific page.

Written by Liam Keegan
Updated over a week ago

Share your Product Tours

Share tours in conversations, messages, bots, emails, and more.

Written by Liam Keegan
Updated over a week ago

Optimizing for delivery

See how your Product Tours are performing

See how users progress through your Product Tours so you can improve engagement

Written by Damon Alexander
Updated over a week ago

Best practices for using Intercom’s Product Tours

Send your product tours to the right people, with the right content, for maximum engagement.

Written by Damon Alexander
Updated over a week ago

Measure the effectiveness of Product Tours with goals

Give every tour a goal, and see how well they prompt your users to take action.

Written by Damon Alexander
Updated over a week ago

Troubleshooting

Why can’t I build a Product Tour?

If the tour builder doesn’t load when you launch it, here’s a few tips that should help.

Written by Damon Alexander
Updated over a week ago

Track and resolve your Product Tour's issues

Check if your tours are showing correctly to customers in the 'Issues' tab.

Written by Liam Keegan
Updated over a week ago

Can I send Product Tours via the JavaScript API?

Written by Liam Keegan
Updated over a week ago

Edit CSS to point your tour at the right website elements

Manually choose the CSS your pointer messages use.

Written by Eoin Nolan
Updated over a week ago