Reporting

Your Intercom reports explained

Use Intercom's reports to measure and understand your Lead generation, Customer engagement, and Customer Support.

Written by Damon Alexander
Updated over a week ago

See important activity with the Overview report

See your top performing bots and messages, your team’s performance, where new people and conversations come from, and more.

Written by Damon Alexander
Updated over a week ago

Track and understand the topics your customers chat about

Unlock insights from customer conversations, shine a light on trends, and improve customer satisfaction.

Written by Damon Alexander
Updated over a week ago

Including outbound conversations in reporting

Gain a better understanding of how outbound conversations generate leads and affect your reporting.

Written by Jordan Shefrin
Updated over a week ago

Track how many leads you generate

See how many leads your team generates, their median response time and more.

Written by Liam Keegan
Updated over a week ago

Track your sales team’s performance and Intercom's impact on your revenue

See how much revenue your teammates generate, how quickly they close deals, and more.

Written by Damon Alexander
Updated over a week ago

Measure the impact of Custom Bots

Understand how your customers are interacting with Custom Bots, the number of leads created, meetings booked, and more.

Written by Leandra Fishman
Updated over a week ago

See how your messages are performing

Get insights into message performance, deliverability, over-messaging and more.

Written by Ruairí Galavan
Updated over a week ago

Real-time Dashboard

The real-time dashboard aims at helping Support Managers to better understand Inbox health and team capacity in real-time.

Written by Jordan Shefrin
Updated over a week ago

Troubleshooting custom reports

Seeing unexpected results in reports? Find out why in this article.

Written by Damon Alexander
Updated over a week ago

The Support report

Understand how your customers get help, and the impact of Proactive and Self-serve support.

Written by Damon Alexander
Updated over a week ago

Download or subscribe to reports for easy sharing

Easily download, or automatically receive the Conversations or Responsiveness report by email.

Written by Damon Alexander
Updated over a week ago

Optimize your support with the conversations report

Track your new inbound conversations, busiest periods and biggest customer issues.

Written by Damon Alexander
Updated over a week ago

Measure and compare your team's performance

Understand how each of your teams perform, and the volume of conversations they participate in.

Written by Damon Alexander
Updated over a week ago

See how quickly your team respond to, and close conversations

Take an in-depth look at your team’s response times and time to close conversations with the Responsiveness report

Written by Damon Alexander
Updated over a week ago

Measure how effectively your teams handle conversations with the effectiveness report

Get insight into your support team’s effectiveness and identify inefficiencies.

Written by Damon Alexander
Updated over a week ago

Create a custom report

Report on exactly the conversation data that’s important to your business.

Written by Damon Alexander
Updated over a week ago

Deeply understand conversation trends with the conversation tags report

Explore the reasons your customers get in touch, and monitor trends in the topics that come up.

Written by Damon Alexander
Updated over a week ago

Measure your SLA performance

Review your team’s performance against your Service Level Agreements with SLA reports.

Written by Phil
Updated over a week ago

Your Articles Report explained

How to improve every article and know what to write next

Written by Damon Alexander
Updated over a week ago

Use conversation data to improve articles

Identify which articles need work and use customer feedback to improve them

Written by Ruairí Galavan
Updated over a week ago

Measure Resolution Bot’s performance

Track how many conversations Resolution Bot resolves, how much time it saves customers, and more.

Written by Damon Alexander
Updated over a week ago

Export your conversation data

Easily export your data from your Inbox reports to further analyze your team's performance.

Written by Damon Alexander
Updated over a week ago