The Messenger

Setting up and customizing your Messenger to start chatting with customers

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27 articles in this collection
Written by Ruairí Galavan, Thibault Candebat, Laura Jolly and 2 others

Introducing your Messenger

How the Intercom Messenger works, customizing your Messenger home with apps, and more.

Written by Damon Alexander
Updated over a week ago

Getting started with the Messenger

Set expectations during holidays

Let customers know when to expect a response while your team is out of the office for a holiday.

Written by Laura Jolly
Updated over a week ago

The Intercom Messenger in your product and on your website

Written by Ruairí Galavan
Updated over a week ago

Turn off, show or hide the Intercom Messenger

Control which users and visitors can see the Messenger.

Written by Damon Alexander
Updated over a week ago

Let customers know you’re out of office

Set your exact office hours so your customers know when to expect a reply.

Written by Ruairí Galavan
Updated over a week ago

Customizing the Messenger for your business

Customize the Intercom Messenger (basics)

Set the Messenger's appearance, language, apps, reply time, visibility and more.

Written by Damon Alexander
Updated over a week ago

Customize the Intercom Messenger (technical)

Create a custom launcher, move its position on your site and more.

Written by Damon Alexander
Updated over a week ago

Customize your Messenger home with apps

Help your visitors and customers get things done quickly with a personalized Messenger home.

Written by Liam Keegan
Updated over a week ago

Configure your Messenger to support multiple brand styles

Support multiple brands on different domains — Set unique logos, colors, wallpapers, and more.

Written by Damon Alexander
Updated over a week ago

Require leads to give their email to start a conversation

Only allow leads who give their email address to chat.

Written by Liam Keegan
Updated over a week ago

Control who can start conversations in your Messenger

Choose which users and visitors can start a new conversation with your team.

Written by Damon Alexander
Updated over a week ago

Localize Intercom to work with multiple languages

How to localize the Messenger, Articles, auto messages and more.

Written by Damon Alexander
Updated yesterday

Article Search app — In bots and on mobile

Let customers search for and view help articles in conversations.

Written by Damon Alexander
Updated over a week ago

Control who can see the Messenger launcher on your site

Only show the Messenger to leads you want to chat to

Written by Damon Alexander
Updated over a week ago

The Messenger JavaScript API

How do I end a session?

Call the Intercom shutdown method to clear your customers’ conversations when they log out of your app.

Written by Ruairí Galavan
Updated over a week ago

Intercom Messenger Cookies

How we use cookies in the Messenger

Written by Thibault Candebat
Updated over a week ago

The Intercom JavaScript API

Written by Ruairí Galavan
Updated over a week ago

Common questions and Messenger troubleshooting

Why can't I see the Messenger?

If the Messenger isn't appearing on your product or site, follow these steps to troubleshoot the issue.

Written by Damon Alexander
Updated over a week ago

How do teammates appear in the Messenger’s team profile?

How the team profile shows your most recently active teammates.

Written by Liam Keegan
Updated over a week ago

Can I move the Messenger's position on my product or site?

You can move the Messenger's position to suit your product or site.

Written by Liam Keegan
Updated over a week ago

Is the Intercom Messenger accessible?

How the Messenger is built to be accessible, and ways you can help keep it accessible.

Written by Liam Keegan
Updated over a week ago

How does the Messenger work with different languages?

Written by Ruairí Galavan
Updated over a week ago

When do borderless conversations appear?

Written by Ruairí Galavan
Updated over a week ago

Can I hide my location in the Messenger?

Written by Ruairí Galavan
Updated over a week ago

Can I disable the ability to send GIFs?

Disable the ability for customers and teammates to send GIFs.

Written by Liam Keegan
Updated over a week ago

Real-time messaging explained

How the Messenger shows alerts, when you're active, your team's response time and more.

Written by Ruairí Galavan
Updated over a week ago

Can I customize the Intercom Messenger?

Written by Ruairí Galavan
Updated over a week ago