Articles | Help Center

Articles and your Help Center explained

Everything you need to scale your support and answer questions faster.

Written by Ruairí Galavan
Updated over a week ago

Get started with Articles

Create, organize and publish help articles to let people help themselves.

Written by Damon Alexander
Updated over a week ago

Creating and organising

Saving draft versions and publishing live

How to save article draft versions, set them live and view a history of changes.

Written by Beth-Ann Sher
Updated over a week ago

Create your first article

Get your first article live — how to write, format and get it in front of your customers

Written by Damon Alexander
Updated over a week ago

Categorize articles based on tags

Manage and organize your articles better by tagging them.

Written by Beth-Ann Sher
Updated over a week ago

Create useful collections for customers to explore

Create collections of articles on the topics your customers ask about the most

Written by Damon Alexander
Updated over a week ago

Optimize your article order

Display your most important articles first, so they're easy to find

Written by Ruairí Galavan
Updated over a week ago

Publish articles in multiple languages

Provide self-serve support to customers in their native language with a multilingual Help Center and articles.

Written by Damon Alexander
Updated over a week ago

Import your articles from Zendesk

How to import your content from another knowledge base in one click

Written by Damon Alexander
Updated over a week ago

Setting up your Help Center

Customize your Help Center

How to customize your Help Center's appearance and set up a custom domain

Written by Ruairí Galavan
Updated over a week ago

Control who can see your articles with audience targeting

Define a set of audience filters to control which customers can see which articles.

Written by Damon Alexander
Updated over a week ago

Support multiple languages in your Help Center

Provide self-serve support in your customers’ native language with multilingual articles and collections.

Written by Damon Alexander
Updated over a week ago

Best practices

Enable Article Suggestions on Messenger to help customers self-serve

Simplify customers’ search for help by providing suggestions to articles even before they start searching.

Written by Jordan Shefrin
Updated over a week ago

Link directly to headings within help articles

Direct customers to specific content in your articles with anchor links.

Written by Damon Alexander
Updated over a week ago

What articles should you write?

Tips and guidance for writing best practice articles, FAQs and how-to guides

Written by Ruairí Galavan
Updated over a week ago

How to write great help articles

Write articles that educate your users and help them find the answers they need

Written by Ruairí Galavan
Updated over a week ago

Let customers search for articles in the Messenger

Let customers search or browse your entire help center in the Messenger, without losing context.

Written by Damon Alexander
Updated over a week ago

Get quick article feedback with reactions

How to act on feedback from your customers and use it to improve your articles

Written by Ruairí Galavan
Updated over a week ago

Close the loop between content and search

How to give your customers the content they search for.

Written by Ruairí Galavan
Updated over a week ago

See what content works best (and write more of it)

Identify your most popular articles based on reactions and views

Written by Ruairí Galavan
Updated over a week ago

Article Inserter app: proactively share articles at the right time

Send timely articles in messages, show articles in your Messenger, and enhance Custom Bots and answers with supporting articles.

Written by Damon Alexander
Updated over a week ago

Resources to help with educating your customers

Written by Ruairí Galavan
Updated over a week ago

Analytics, SEO & private articles

Prevent search engines indexing your Help Center

Disable search engine indexing and keep your articles out of search results.

Written by Damon Alexander
Updated over a week ago

Formatting your articles with the Articles API

Everything you need to know to properly format your articles with the Articles API

Written by Damon Alexander
Updated over a week ago

Integrate Google Analytics with your Help Center

Gain further insights into your Help Center's visitors by integrating Google Analytics with Articles.

Written by Liam Keegan
Updated over a week ago

Common Articles questions

Can I change the URL for my Help Center?

How to set up a custom domain for Articles.

Written by Liam Keegan
Updated over a week ago

What is the difference between a Help Center and a help desk?

Written by Ruairí Galavan
Updated over a week ago

Formatting your help articles in the Articles editor

Text styles, lists, tables, code blocks and more.

Written by Damon Alexander
Updated over a week ago

Can I localize my Help Center language?

Easily choose one, or many languages for your Help Center.

Written by Damon Alexander
Updated over a week ago

How will my SEO be impacted if I move my Help Center to Intercom?

Written by Ruairí Galavan
Updated over a week ago

How do I enable audience targeting for articles?

Set up audience targeting to keep articles hidden from certain people.

Written by Damon Alexander
Updated over a week ago