The Intercom Platform

Get Started with the Intercom Platform

Track leads and users on your site, filter customers by their actions, set up custom data and more.

Written by Damon Alexander
Updated over a week ago

Tracking user data in Intercom

A guide to how standard and custom data attributes work in Intercom.

Written by Ruairí Galavan
Updated over a week ago

Create new Leads and Users in Intercom

Quickly and easily create a new user or lead in your Intercom workspace.

Written by Damon Alexander
Updated over a week ago

How do visitors, leads and users work in Intercom?

How visitors become leads, how leads become users and more.

Written by Ruairí Galavan
Updated over a week ago

Merge lead and user profiles

How to manually and automatically merge lead and user profiles, so a user's information is tied to a single profile.

Written by Bobby Stapleton
Updated this week

Edit and update data

How to update your data automatically, and best practices for manually updating data.

Written by Damon Alexander
Updated over a week ago

Track conversions and clicks with UTM parameters

Filter your customers by their UTM parameters, so you can track their journey to purchasing your product.

Written by Liam Keegan
Updated over a week ago

The people, company and account list explained

How to view, filter, search and segment your users and companies.

Written by Ruairí Galavan
Updated over a week ago

How to filter and segment users

Identify specific groups of interests, so you can send them targeted messages.

Written by Damon Alexander
Updated over a week ago

How do filters work?

You can filter your leads and users in many ways, to create a segment, or target them with a message.

Written by Damon Alexander
Updated over a week ago

Create more targeted audiences with And / Or rules

Filter users by combining 'and' with 'or' rules to create more targeted audiences.

Written by Damon Alexander
Updated over a week ago

How dates work in Intercom

Learn how dates are stored in Intercom, what formats we accept, and how your device’s timezone influences which dates you see.

Written by Leandra Fishman
Updated over a week ago

Group your users by tags

Use tags to better organize your users' activity and behaviour.

Written by Ruairí Galavan
Updated over a week ago

Group your users by company

Identify new company segments, message a company, and remove users from a company.

Written by Ruairí Galavan
Updated over a week ago

Send custom user attributes to Intercom

Create and track custom data that matters to your business

Written by Damon Alexander
Updated over a week ago

Event Limits, Troubleshooting and F.A.Q

If you run into trouble tracking events in Intercom, this article has answers to common questions.

Written by Damon Alexander
Updated over a week ago

Customize Intercom to be about your users

Send Intercom the data about your users that matters most to you.

Written by Ruairí Galavan
Updated over a week ago

Custom attributes vs events: what's the difference?

When to use custom attributes and events to track your customers' actions.

Written by Damon Alexander
Updated over a week ago

Record customer activity with event tracking. Filter and message your customers based on actions they take

Record specific actions users take in your product — track the first, last and total amount of times a user does something.

Written by Damon Alexander
Updated over a week ago

Set up event tracking in Intercom

How to set up events to track user behavior.

Written by Damon Alexander
Updated over a week ago

Define the right qualification data for your business

Automatically and manually capture meaningful data about your new leads

Written by Ruairí Galavan
Updated over a week ago

Start having conversations with users and visitors

Learn how to chat to logged in users inside your app and logged out visitors on your website.

Written by Ruairí Galavan
Updated over a week ago

Know every user and company personally

See the conversations you’ve had with companies and users, the plan they’re on, what they do in your app, where they’re located and more.

Written by Ruairí Galavan
Updated over a week ago

Get valuable user insight from day one

As soon as you install Intercom you can answer these questions about who your users are and what they do in your product.

Written by Ruairí Galavan
Updated over a week ago

Assign an owner to your leads and users

Let teammates chat to their leads faster by assigning them as owners.

Written by Liam Keegan
Updated over a week ago

Get alerts when a lead you own revisits your site

Set up desktop, mobile or email notifications to alert you to activity

Written by Phil
Updated over a week ago

Custom data planning tool

A resource to help you plan and build custom data specs for engineering.

Written by Stan Massueras
Updated over a week ago

Automatically import your Salesforce accounts to Intercom

Set up Accounts in Intercom and import them from Salesforce

Written by Phil
Updated over a week ago

Create, edit, archive, or delete tags

Your tagging needs will change over time. Manage tags effectively by updating or removing tags you no longer need.

Written by Damon Alexander
Updated over a week ago

Can I add descriptions to my custom attributes and events?

Written by Ruairí Galavan
Updated over a week ago

Import your user data into Intercom

Import your users into Intercom from Mailchimp, Mixpanel or a CSV.

Written by Ruairí Galavan
Updated over a week ago

Import your Mixpanel contacts

Written by Ruairí Galavan
Updated over a week ago

Import your MailChimp contacts

Written by Ruairí Galavan
Updated over a week ago

Get started with Intercom by integrating Stripe

Sync your user's activity with Intercom whenever they make a payment through Stripe.

Written by Ruairí Galavan
Updated over a week ago

Managing your Intercom usage and subscription price

Three ways to better manage how you use Intercom.

Written by Damon Alexander
Updated over a week ago

Why am I missing users that are showing up on my own system?

Written by Ruairí Galavan
Updated over a week ago

What system requirements does Intercom have?

Written by Damon Alexander
Updated over a week ago

How do I create filters for dates in the future?

Written by Ruairí Galavan
Updated over a week ago

How to protect yourself against email list bombing

Written by Scott Southard
Updated over a week ago

How does my lead’s qualification data get updated?

Written by Ruairí Galavan
Updated over a week ago

Can I link directly to a user profile?

Create user profile links you can easily share.

Written by Liam Keegan
Updated over a week ago

What is qualification data?

Written by Ruairí Galavan
Updated over a week ago

Can I export user or company data as a CSV?

Written by Ruairí Galavan
Updated over a week ago

Is Intercom compliant with HIPAA?

Intercom has successfully completed a HIPAA attestation examination

Written by Damon Alexander
Updated over a week ago

What is user_id and why would I want to use it?

Written by Ruairí Galavan
Updated over a week ago

How can I export my Intercom data for GDPR?

How data portability works with Intercom

Written by Thibault Candebat
Updated over a week ago

How do I update my billing details?

Add products, change your payment details and view your invoices in your Billing settings.

Written by Liam Keegan
Updated over a week ago

How do I delete users and leads in Intercom?

Written by Thibault Candebat
Updated over a week ago

How is a session defined?

Written by Ruairí Galavan
Updated over a week ago

Where can I find my invoices?

View and download your invoices in your Billing settings.

Written by Laura Jolly
Updated over a week ago

How does Intercom track first and last name of my users?

Written by Ruairí Galavan
Updated over a week ago

Real time user presence (the technical explanation)

Written by Ruairí Galavan
Updated over a week ago