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Installing Intercom
Installing Intercom
Everything you need to know to install Intercom and set up your workspace
+1
36 articles in this collection
Written by
Ruairí Galavan,
Thibault Candebat,
Jordan Shefrin
and 1 other
Day 1 with Intercom: Configure checklist
Written by
Ruairí Galavan
Updated over a week ago
Installing the Intercom Messenger
Install Intercom on your website to support and onboard logged-in users
Install Intercom and start having conversations with your users through the Messenger.
Written by
Damon Alexander
Updated over a week ago
Install Intercom on your website to engage logged-out visitors
Install Intercom to engage logged-out visitors and convert them to leads with the Messenger.
Written by
Damon Alexander
Updated over a week ago
Install Intercom with Google Tag Manager
How to install the Intercom Messenger using Google Tag Manager — No code required.
Written by
Damon Alexander
Updated over a week ago
Integrate Intercom in a single page app
If your product rarely refreshes pages, you'll need to install Intercom using these instructions.
Written by
Damon Alexander
Updated over a week ago
Install Intercom on your Squarespace site
How to quickly install the Messenger on a Squarespace website.
Written by
Damon Alexander
Updated over a week ago
Install Intercom on your WordPress site
Start chatting to your users and leads on your WordPress site.
Written by
Damon Alexander
Updated over a week ago
Can I install Intercom on multiple domains?
Written by
Ruairí Galavan
Updated over a week ago
Setting up your workspace
How do I sign up for a free trial of Intercom?
Start a free trial and see exactly what you can do with Intercom on your site or in your app.
Written by
Damon Alexander
Updated over a week ago
How do I add, remove or delete a teammate?
Written by
Ruairí Galavan
Updated over a week ago
Organize your inbox by team
Give each team a place to see and reply to conversations, and assign the right messages to the right team.
Written by
Damon Alexander
Updated over a week ago
Define office hours and reply times for your teams
Set more granular expectations for your customers based on the team that will handle their conversation.
Written by
Damon Alexander
Updated over a week ago
Let your users know when to expect a response
Set your customers' expectations by setting your office hours and expected response time.
Written by
Ruairí Galavan
Updated over a week ago
Let people know you're available without disrupting them
Written by
Ruairí Galavan
Updated over a week ago
Create a test workspace in Intercom
Set up a test workspace of Intercom in your development / staging environment to be sure it’s working correctly before putting it live.
Written by
Damon Alexander
Updated over a week ago
Tips for an efficient workspace
Never miss a conversation or sign up
Get notified of conversations by email, desktop or mobile and receive a daily sign-up email.
Written by
Ruairí Galavan
Updated over a week ago
How your team get notifications
Control which notifications you receive on desktop and mobile.
Written by
Damon Alexander
Updated over a week ago
Manage permissions effortlessly with Custom roles
Create custom roles to assign consistent permissions to your team — Keep your workspace secure and compliant.
Written by
Damon Alexander
Updated over a week ago
Security in your workspace
System for Cross-domain Identity Management (SCIM) Provisioning
Create and remove teammates using Okta, OneLogin or another identity provider using SCIM provisioning.
Written by
Jordan Shefrin
Updated over a week ago
Limit teammates' access to conversations
Configure which conversations your teammates have access to, for a more controlled Inbox experience.
Written by
Damon Alexander
Updated over a week ago
Set default audience rules for all messages from certain teammates
Choose a set of default audience filters to apply to all of a teammate’s messages.
Written by
Damon Alexander
Updated over a week ago
Review actions taken in your workspace with Teammate activity logs
See the actions you and your teammates take in Intercom like setting messages live, logging in and more.
Written by
Damon Alexander
Updated over a week ago
Enable Identity Verification for web and mobile
Enhance your security and prevent impersonation by setting up Identity Verification.
Written by
Damon Alexander
Updated over a week ago
Protect your account with 2FA, Google Sign-On or SAML SSO
Written by
Ruairí Galavan
Updated over a week ago
Integrate with an identity provider and log in with SAML SSO
Log in to Intercom with SAML SSO using Okta, OneLogin or another identity provider.
Written by
Damon Alexander
Updated over a week ago
Provide a security contact for your workspace
Add a security email address to your workspace to ensure Intercom can reach the right people in the event of a security incident.
Written by
Damon Alexander
Updated over a week ago
Permissions: how to restrict access for some teammates
Control if teammates can export data, reassign conversations, delete replies and more.
Written by
Damon Alexander
Updated over a week ago
List trusted domains you use with Intercom
Written by
Damon Alexander
Updated over a week ago
Sending notifications without conversation content
Keep your conversation content private with contentless notifications.
Written by
Damon Alexander
Updated over a week ago
Using Intercom with Content Security Policy
All Intercom domains you'll need to allow in your CSP or firewall.
Written by
Thibault Candebat
Updated over a week ago
Common questions - Getting support
How customers contact you
The different ways customers can contact you in Intercom.
Written by
Damon Alexander
Updated over a week ago
Where can I find my workspace ID (app ID)?
Written by
Ruairí Galavan
Updated over a week ago
Can I control how attachments are used?
How to enable, disable and save attachments.
Written by
Ruairí Galavan
Updated over a week ago
How do I change my app's local timezone?
Written by
Ruairí Galavan
Updated over a week ago
How does Intercom deliver push, email, chat and post notifications?
Written by
Damon Alexander
Updated over a week ago
Does Intercom have a Python library?
Written by
Ruairí Galavan
Updated over a week ago