Resolution Bot

Setting up the automated Resolution Bot to provide instant resolutions 24/7

14 articles in this collection
Written by Laura Jolly, Damon Alexander, Ashley Albright and 1 other

Resolution Bot explained

Resolution Bot automatically resolves your customers' common questions.

Written by Damon Alexander
Updated over a week ago

Bot Basics

Proactively resolve conversations before they start with Resolution Bot

Resolve more conversations with Resolution Bot by suggesting answers before customers start a conversation.

Written by Damon Alexander
Updated over a week ago

Instantly resolve conversations 24/7 with Resolution Bot

Increase customer satisfaction by automatically resolving common questions.

Written by Damon Alexander
Updated over a week ago

Creating answers

Resolution Bot: How to create an effective answer

How to choose a common question, train Resolution Bot to understand the question, write an answer and more.

Written by Damon Alexander
Updated over a week ago

Training

Enable looping and let Resolution Bot answer multiple questions in a conversation

Give Resolution Bot more chances to resolve a conversation and improve your resolution rate.

Written by Damon Alexander
Updated over a week ago

Train Resolution Bot to provide more resolutions

Increase Resolution Bot’s rate of resolution by broadening and deepening its coverage.

Written by Damon Alexander
Updated over a week ago

When should I use Resolution Bot’s qualifiers?

Send answers only when customers use specific words in their question.

Written by Damon Alexander
Updated over a week ago

How do I set up Resolution Bot?

Start automatically answering common questions in just a few steps.

Written by Damon Alexander
Updated over a week ago

Resolution Bot: Import conversation history from Zendesk Chat

Import your conversation history so Resolution Bot can recognize and suggest common questions to answer.

Written by Damon Alexander
Updated over a week ago

Behaviors

Choose the next step for customers when a Resolution Bot answer is presented

Determine the next steps available for customers presented with an answer

Written by LeighAnne Manwiller
Updated over a week ago

Path building in Resolution Bot

Answer and automate complex customer questions all in one place!

Written by Ashley Albright
Updated over a week ago

Let Resolution Bot follow up after Custom Bots and messages

Increase Resolution Bot's coverage by letting it follow up after messages and Custom Bots

Written by Damon Alexander
Updated over a week ago

Common questions

When does Resolution Bot send a message?

How Resolution Bot engages with your customers.

Written by Laura Jolly
Updated over a week ago

How does Resolution Bot work with assignment rules, SLAs & reports?

Resolution Bot routes conversations based on your assignment rules.

Written by Damon Alexander
Updated over a week ago