Surveys

Capture customer feedback and use it to create a better customer experience.

15 articles in this collection
Written by Lynsey Duncan, Brian Byrne, and Beth-Ann Sher

6 great ways to use Surveys

Learn how to capture customer feedback and data.

Written by Brian Byrne
Updated over a week ago

Survey best practices

Best practices from our own surveys team to get the most from each opportunity.

Written by Lynsey Duncan
Updated over a week ago

9 ways you can use stored survey data

How to get the most out of customer feedback

Written by Brian Byrne
Updated over a week ago

Creating

Checklist before you survey your customers

Our guide to making sure you and your customers get the most out of this opportunity.

Written by Lynsey Duncan
Updated over a week ago

How to create a survey

Learn how to set up your survey in this step-by-step guide.

Written by Beth-Ann Sher
Updated yesterday

How to create a mobile survey

Learn how to set up a survey for your mobile app in this step-by-step guide.

Written by Beth-Ann Sher
Updated over a week ago

Using survey branching logic

Create different paths in your survey using branching logic to give each customer a tailored experience.

Written by Beth-Ann Sher
Updated over a week ago

Intercom's survey types

Use the right survey to ask the right questions and gain actionable insights.

Written by Beth-Ann Sher
Updated over a week ago

Collecting survey responses as user attributes

Store customer responses as user attributes and use them to trigger a series, tailor workflows, and configure the Messenger experience.

Written by Beth-Ann Sher
Updated over a week ago

Trigger a survey to send automatically

Trigger a survey to send in your product automatically using rules.

Written by Beth-Ann Sher
Updated over a week ago

Share a survey from a shareable link

Share your survey in and outside of your product via a shareable URL.

Written by Beth-Ann Sher
Updated yesterday

Send a survey on your mobile app

Trigger your mobile survey to send automatically with rules or share it as a link.

Written by Beth-Ann Sher
Updated over a week ago

Optimizing and analyzing response data

View or export survey responses

Manage your Survey responses in Intercom or export them.

Written by Beth-Ann Sher
Updated over a week ago

Advanced survey reports

Analyze your survey results with advanced survey reports and unlock new customer insights.

Written by Beth-Ann Sher
Updated over a week ago

A/B test your survey

Optimize your survey for better results by A/B testing.

Written by Beth-Ann Sher
Updated over a week ago