Switch

Reduce hold times for your customers and move phone conversations to Messenger — built to handle support at any scale.

5 articles in this collection
Written by Beth-Ann Sher

Setup and installation

Install and set up Switch

Learn how to set up Switch and move phone conversations to Messenger.

Written by Beth-Ann Sher
Updated over a week ago

Switch FAQs

Learn more about Switch with these answers and tips.

Written by Beth-Ann Sher
Updated over a week ago

Customization and automation

Automate Switch workflows with Custom Bots and Inbox rules

Increase your team efficiency further by using Custom Bots and Inbox rules for easy conversation handling.

Written by Beth-Ann Sher
Updated over a week ago

Customize the Switch experience

Personalize the experience for your customers and decide how switched conversations are identified by your teammates.

Written by Beth-Ann Sher
Updated over a week ago

Monitoring and reporting

Monitor Switch conversations and see reports

Monitor your Switch usage in detail and find conversation reports.

Written by Beth-Ann Sher
Updated over a week ago