Custom Actions and Objects

Boost your bots effectiveness and resolve more customer questions automatically.

11 articles in this collection
Written by Beth-Ann Sher

Custom Actions and Objects explained

With better bots comes better customer support that’s faster, easier and super helpful.

Written by Beth-Ann Sher
Updated over a week ago

5 great ways to use Custom Actions and Objects in bots

Help your customers self-solve more of their questions with external data.

Written by Beth-Ann Sher
Updated over a week ago

Setup

Setting up a Custom Object

How to model and store external data to suit your specific use case with Custom Objects.

Written by Beth-Ann Sher
Updated over a week ago

Setting up the right relationships with Custom Objects

Learn about the different types of relationships to accurately represent the complexities of your data.

Written by Beth-Ann Sher
Updated yesterday

Setting up a Custom Action

Learn how to create Custom Actions to integrate your external data with bots that resolve more customer questions.

Written by Beth-Ann Sher
Updated over a week ago

JSON objects and arrays supported for Custom Actions response mapping

See which objects and arrays you can use for response mapping in Intercom.

Written by Beth-Ann Sher
Updated over a week ago

Implementation

Using Custom Actions in bots

Answer more questions automatically with Custom Actions in your Custom Bots and Resolution Bot.

Written by Beth-Ann Sher
Updated over a week ago

Using Custom Objects in bots

Create fully flexible and powerful support experiences in your Custom Bots and Resolution Bot with Custom Objects.

Written by Beth-Ann Sher
Updated over a week ago

How to manage Custom Objects

Find where to view, update, archive and manage attributes for Custom Objects.

Written by Beth-Ann Sher
Updated over a week ago

Common questions and best practices

Custom Actions and Objects FAQs

Support and information for common questions around using Custom Actions and Custom Objects.

Written by Beth-Ann Sher
Updated over a week ago

Custom Actions security and best practices

Learn about the handling of Custom Action storage, authorization and execution.

Written by Beth-Ann Sher
Updated over a week ago