2-Way SMS

Increase engagement and encourage action with true two-way SMS connecting you to your customers—anytime, anywhere.

13 articles in this collection
Written by Nidhi Kamat and Beth-Ann Sher

2-way SMS explained

Engage, activate and connect with your customers - wherever they are - with two-way SMS.

Written by Beth-Ann Sher
Updated over a week ago

Setup

How to set up SMS

Get started with SMS in this quick 4-step guide.

Written by Beth-Ann Sher
Updated over a week ago

Customer phone numbers

Manage and import customer phone numbers using correct number formatting for SMS.

Written by Beth-Ann Sher
Updated over a week ago

Staying compliant with SMS

Useful information on frequently discussed SMS requirements.

Written by Beth-Ann Sher
Updated over a week ago

US toll-free verification

Answers to common questions around toll-free verification for US numbers.

Written by Beth-Ann Sher
Updated over a week ago

Sending and receiving

Creating and sending SMS

Quickly create and send SMS messages to increase engagement and encourage action.

Written by Beth-Ann Sher
Updated over a week ago

Handling inbound SMS and responses

How to handle your inbound SMS messages with keyword auto-responses and Inbox conversations.

Written by Beth-Ann Sher
Updated over a week ago

SMS in the Inbox

Handle 2-way SMS conversations directly in the Inbox and benefit from automation and routing.

Written by Beth-Ann Sher
Updated over a week ago

Reporting and management

Outbound SMS reporting

Use reports to understand the impact of outbound SMS on customer engagement and activation.

Written by Beth-Ann Sher
Updated over a week ago

SMS consent management

Use Subscriptions to manage your SMS consent and opt-ins for sending SMS messages.

Written by Beth-Ann Sher
Updated over a week ago

Country and phone number management

How to activate and manage different countries and phone numbers for SMS messaging.

Written by Beth-Ann Sher
Updated over a week ago

Common questions

How SMS pricing works

Understand how the number of SMS sent is calculated, and how that affects the price of your Intercom subscription.

Written by Nidhi Kamat
Updated over a week ago

SMS FAQs

Answers to common questions around sending and receiving SMS messages.

Written by Beth-Ann Sher
Updated over a week ago