What is Intercom?

Here for the first time? See how Intercom can help; from sales and marketing, to customer engagement and support.

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13 articles in this collection
Written by Des Traynor, Ruairí Galavan, Emmet Connolly and 4 others

What is Intercom?

How Intercom works, what it can do for your business and what makes it different to other solutions.

Written by Damon Alexander
Updated over a week ago

Watch a demo of Intercom 🎥

Our video demos focus on the jobs Intercom will do for you, featuring best practices to help you work better.

Written by Ruairí Galavan
Updated over a week ago

How Intercom’s plans work

Understand how your price is calculated, and get the most out of your Intercom subscription.

Written by Damon Alexander
Updated over a week ago

How Intercom’s Starter plan works

Start building great relationships across the customer journey as your small business supports, onboards and engages customers.

Written by Beth-Ann Sher
Updated over a week ago

Intercom features explained

Learn about Intercom's features: Team Inbox and Outbound Messages, Custom Bots, Resolution Bot, Articles and Product tours.

Written by Des Traynor
Updated over a week ago

Regional Data Hosting

Choose where to have your data processed with Regional Data Hosting in the US and EU.

Written by Beth-Ann Sher
Updated over a week ago

Additional details on Intercom Regional Data Hosting

Apps, Integrations, and Data Migration details for our Regional Data Hosting

Written by Iain Breen
Updated this week

Generating leads with Intercom

Generate more leads from your website with live chat for sales.

Written by Ruairí Galavan
Updated over a week ago

What is a conversation?

See the different aspects of a conversation in Intercom, and learn how to get the best out of your Inbox.

Written by Damon Alexander
Updated over a week ago

How your NPS survey responses make Intercom better for you.

A quick explanation of how your NPS survey response helps make Intercom better for you.

Written by Phil
Updated over a week ago

What are the Price Plans for Intercom?

Written by Ruairí Galavan
Updated over a week ago

Interconnected — Intercom’s community forum

What is Interconnected? It’s Intercom’s Community Forum. A place for Intercom users to ask questions, get answers, and share knowledge.

Written by Damon Alexander
Updated over a week ago

The Intercom Glossary

These are words you’ll commonly see when you use Intercom

Written by Emmet Connolly
Updated over a week ago