The fastest, most effective, and powerful Inbox built for support at scale. Meet the all-new Intercom Inbox, built to help your team resolve customer issues faster in a tool they love.
It’s the only consumer-grade support tool packed with new features that are designed to handle the volume, speed, and scale of internet business. Check out this demo video to learn more about what's new. 👇
✨ What's New?
Modern consumer-grade design
The only consumer-grade support tool packed with new features that streamline workflow and collaboration, and meet user expectations. Built to handle the volume, speed, and scale of internet business. The new inbox has a fresh look and feel. It's simple, familiar, easy to use and easy to learn. Easily zero in on just the context you need–right when you need it– for example by showing and hiding the inbox sidebars.
Blazingly fast
Faster inbox performance makes every action immediate, so you can get more done in the same amount of time. With this new Inbox, you’ll never be waiting for the product to load. Inbox is built for internet scale, which means no loading screens, no spinners, no waiting. Every action is immediate so your team can give your customers faster answers and increase customer satisfaction.
Keyboard first
But speed alone isn't just about loading times - it's about how fast you can take actions too. Everything in the new inbox is fully controllable with your keyboard through a new feature called Command K. Through one simple, easy to remember and fail safe keyboard shortcut, you have access to any action, piece of content, or place within the Inbox. A full keyboard-first experience with command-k so teammates can perform actions and find any information in seconds – just a few keypresses and they are done. With this completely new way of working, everything is just a command+K away.
Configurable
Agents, teams, and managers can set up the Inbox just the way they want, which gives them the freedom to work however they want – in dark mode, in their language, in their preferred view and more. Work exactly how you want – whether that means in a different language, in dark mode, or with a different inbox layout called the table layout.