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Meet the all-in-one customer communications platform

Our company

Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.

That's why we're here. Sales, marketing, and support teams at more than 25,000 businesses use Intercom's all-in-one customer communications platform every day to drive faster growth through better relationships.

Heading is Required
  • 25k+

    paying customers

  • 2011

    Founded

  • 5x

    Forbes Cloud 100 Honoree

Our offices

  1. San Francisco

    55 2nd Street, 4th Floor,
    San Francisco, CA 94105

  2. London

    Floor 2, 80 Great Eastern St.,
    London
    EC2A 3JL

  3. Chicago

    1330 W. Fulton Market, Suite 750,
    Chicago, IL 60607

  4. Dublin

    3rd Floor, Stephens Ct., 18-21 St. Stephen’s Green,
    Dublin 2

  5. Sydney

    285A Crown St. Surry Hills NSW 2010, Australia, 1st Floor
    Sydney

Press Highlights

Our leadership

  • Karen Peacock Portrait

    Karen Peacock, CEO

    Karen leads Intercom and focuses on delivering breakthrough value to customers. Previously she was Intuit’s SVP, Small Business and helped grow one of the world’s largest SaaS product lines to $2.5B in revenue. She is on the Board of Directors at Dropbox.
    Read Karen’s full bio
  • Des Traynor Portrait

    Des Traynor, Chief Strategy Officer & Co-founder

    Des leads R&D, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.
    Read Des's full bio
  • Paul Adams Portrait

    Paul Adams, Chief Product Officer

    Paul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at Facebook, Google, YouTube and Dyson.
  • Darragh Curran Portrait

    Darragh Curran, Chief Technology Officer

    Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
    Read Darragh's full bio

  • Leandra Fishman, Chief Revenue Officer

    Leandra oversees Intercom’s sales-led revenue channels, including the Customer Success, Operations, and Support teams. She was previously SVP of Sales and Success at SendGrid, and became VP of Commercial Sales at Twilio following SendGrid’s acquisition.
    Read Leandra's full bio
  • Portrait of Anna Griffin, CMO at Intercom

    Anna Griffin, Chief Marketing Officer

    Anna leads Intercom’s Marketing team, including Product Marketing, Corporate Marketing, Demand Generation, and Growth. Previously, she was the CMO of Smartsheet and SVP of Marketing at CA Technologies.
    Read Anna’s full bio
  • Dan Griggs, Chief Financial Officer

    Dan Griggs, Chief Financial Officer

    Dan leads Intercom’s Finance, Accounting, Business Ops, and Analytics teams to optimize Intercom’s growth. He was previously CFO of Sitecore.
    Read Dan's full bio
  • L. David Kingsley Portrait

    L. David Kingsley, Chief People Officer

    David is the Chief People Officer at Intercom, where he leads the company’s global People team. He brings over 20 years of experience building highly motivated and engaged teams, and was most recently the CPO at Alteryx.
    Read David's full bio
  • Portrait of Cheree McAlpine, General Counsel at Intercom

    Cheree McAlpine, General Counsel

    Cheree oversees Intercom’s Legal, Security, Compliance, and Regulatory teams. She was previously Chief Legal Officer and Corporate Secretary for Lumileds.
    Read Cheree’s full bio

    • Our board of directors

  • Eoghan McCabe Portrait

    Eoghan McCabe, Chairman

    Eoghan is the Chairman of the Board of Intercom. He co-founded Intercom and was the CEO until 2020. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace.
  • Karen Peacock Portrait

    Karen Peacock

    Karen is CEO of Intercom and focuses on delivering breakthrough value to customers. Previously she was Intuit’s SVP, Small Business and helped grow one of the world’s largest SaaS product lines to $2.5B revenue. She's on the Board of Directors at Dropbox.
  • Des Traynor Portrait

    Des Traynor

    Des co-founded Intercom and leads the R&D team, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.
  • Fred Ball Portrait

    Fred Ball

    Fred joins the Intercom board after serving as Chief Financial Officer at Marketo from 2011 to 2016, first as its Senior Vice President and Chief Financial Officer, and later as its Executive Vice President and Chief Administrative Officer.
    Read Fred's full bio
  • Portrait of Ethan Kurzweil

    Ethan Kurzweil

    Ethan is a partner in the Bessemer Venture Partners' San Francisco office and a leading investor in developer platforms and digital consumer tech. He has worked for Dow Jones & Co. and Linden Lab. He joined Bessemer in 2008.
    Read Ethan's full bio
  • Portrait of Eileen Naughton

    Eileen Naughton

    Eileen serves as an advisor and board member. She retired from Google in June 2021 as Chief People Officer and a member of Google’s executive leadership team.
    Read Eileen's full bio
  • Portrait of Chitra Nayak

    Chitra Nayak

    Chitra has over 25 years of experience across companies spanning technology, financial services, and management consulting. She serves on the boards of Infosys, ForwardAir, LifeWorks, Invitae, and Intercom, while also advising many tech startups.
    Read Chitra's full bio
    • Our investors