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Customer Support at Intercom

At Intercom, we make it simple for customers and businesses to connect. And as the Customer Support team at a company that’s revolutionizing customer support, we're growing fast and looking for talented teammates. Sound like you? Join us.
Our open roles
More reasons to love working here
How we work
The Customer Support team at Intercom is guided by a set of principles that we all take to heart. They're not just nice words—they serve as a guide to keep our team on the same page, and a daily reminder of what it takes to do great work.

  • Be an owner

    We set the bar high for ourselves. We want our team to be the best of the best. That's why we handle every customer issue as if we were the owners of Intercom—because in a sense, we are.

  • Be resourceful

    We’re creative. If we see a roadblock, we’ll find a way around it. We’re constantly pushing to update our skills and understanding—sharing what we’ve learned and leveraging the know-how within our team.

  • Thrive under pressure

    We're calm under pressure. We’re here to provide solutions—whatever the situation, whatever the issue.

  • Give feedback fearlessly

    Positive or constructive, we give and receive feedback with an open mind and the will to improve.

  • Connect personally, with empathy

    We treat our customers like people, not tickets—with empathy, compassion, and even a little well-placed fun.

  • Practice patience

    We’re patient—with ourselves, with each other, and especially with customers. We know that the perfect resolution can sometimes take a little time, and we’re ready to see it through to the end.

Things you'll love about working here

  1. We use the Intercom platform to support Intercom customers. That means we don’t just know the product in theory—we’re experts in practice. We pull from our own experiences using Intercom to relate to our customers in the real world.
  2. We're obsessed with our customers’ success—it's one of our values as a company, and something we really embody as a team. Being so customer-centric means that we make more than just deals—we make long-lasting relationships.
  3. Intercom is growing fast. Our team helps to keep up that momentum by making sure every customer gets the very most out of our products.
  4. We support each other. We’re a fun, light-hearted, close-knit team, so you’ll never feel let down or alone.
  5. We don’t just help our customers—we also provide feedback to the R&D teams, helping them to grow and evolve our world-class product.

Intercom is on a mission to transform customer engagement and there's no more exciting place to be right now. In CS we get to use all of the great features of Intercom to set the standard for exceptional support, and we have a lot of fun along the way.

Declan Ivory, VP, Customer Support

What our teammates are saying

  1. Headshot of generic person
    “There’s a great balance at Intercom—the company and its people are ambitious and smart, but also very kind.”
    Ruth O’Brien
    Senior Manager, Customer Support
  2. Headshot of generic person
    “A big deal in support is feeling supported and having a growth mindset. Since joining Intercom, I’ve had a much more positive shift in my own mindset.”
    Ruth Kerr
    Customer Support Engineer
  3. Headshot of generic person
    “I love being a part of our small-but-mighty team in Australia. During my time, there's been a huge amount of support from our friends in the UK, Ireland, and the USA, who are always looking out for us. We’re truly a global team!”
    Fads Tonde
    Customer Support Specialist
  4. Headshot of generic person
    “The CS team is the face of Intercom's mission—making internet business personal. That's reflected in our values, workflows, and interactions with customers and each other. We work hard, have fun, foster balance, and bring our best selves every day.”
    Laura Jolly
    Senior Customer Support Specialist
  5. Headshot of generic person
    “I’ve worked on the Intercom CS team for five years and I still get excited about coming to work each day. I work with some of the smartest, kindest, most genuine people in the world and they inspire me to do my best work day after day.”
    Leanne Harte
    Senior Manager, Customer Support
  6. Headshot of generic person
    “At Intercom, the word "support" means looking after our incredible customers, and it's a pleasure to help them. It also means looking out for each other, like a family. That makes it incredibly rewarding and exciting to contribute here each and every day.”
    Kevin Furlong
    Customer Support Operations Analyst
  7. Headshot of generic person
    “There’s a great balance at Intercom—the company and its people are ambitious and smart, but also very kind.”
    Ruth O’Brien
    Senior Manager, Customer Support

Recommended reading

Interested in learning more? Read on for a behind-the-scenes look at how we approach support here at Intercom.

  • Nailing your customer support interview at Intercom

    Preparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. And if you’re like me, you’re probably left wondering afterwards if you said the right things or shared the right examples.
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  • Getting your company’s tone of voice right is incredibly important

    Often in life, it’s not what you say but how you say it that makes all the difference. This is even more true in a customer support conversation. Here’s how we do it.
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  • Getting M.O.R.E. from your support team: a 4-step framework for boosting morale

    From run-of-the-mill password resets to sensitive customer complaints that require a more human touch, it’s easy to feel like you’re merely reacting to customer queries instead of providing strategic support.
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  • The biggest challenges facing support teams right now (and how to solve them)

    We’ve seen incredible change in the customer support landscape over the last year. Here’s how we think you should deal with them.
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