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Engineering at Intercom

As engineers at Intercom, we build tools that make it simple for customers and businesses to connect. But don’t get us wrong: it takes creative thinking, experience, and teamwork to make it this simple—plus super-talented people. Sound like you? Join us!
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More reasons to love working here
How we work
The Engineering team lives by a set of principles. They're not just nice words—they guide us through day-to-day technical decision-making, give us insight into how past decisions have been made, and remind us what excelling as an engineer looks like.

  • Shape the solution

    We know the value of our work and we design solutions that deliver it efficiently.

  • Keep it simple

    The more complex, the longer it takes to move. Simple solutions are simply better.

  • Be technically conservative

    We don’t need to reinvent the wheel. We just need the right wheel at the right time.

  • Work with positivity, pride, and love

    Engineering is a collaborative process. Great things are only built together.

  • Build in small steps

    Large changes are difficult—we deliver complex changes in small steps instead.

Things you'll love about working here

  1. We’re in that sweet spot between startup and tech giant (we hit a unicorn valuation of $1.275B in 2018 and have been growing steadily ever since). That means plenty of opportunities to make an impact, backed up by the security of an established company.
  2. Our mission is to make internet business personal, and that sentiment extends to our company culture as well. We all genuinely support and care about each other—from our leadership, to our management, to our peers. Everyone helps everyone else succeed.
  3. We ship often and make deployments fast, which keeps us on our toes. As engineers, we move from team to team, taking on new challenges all the time—this helps us succeed in our careers, and also keeps things fresh.
  4. As Intercom engineers, we're given agency and autonomy. That means we have full ownership of what we build from beginning to end—not just a small slice of it.

I’m on a personal mission to curate a team and an environment I’d be excited to join—in any role, at any stage of my career. Shipping is our heartbeat, and engineers are the heart. We move fast, and engineers learn and grow at an accelerated pace.

Darragh Curran, SVP, Engineering

What our teammates are saying

  1. Paula Lopez Pozuelo
    “You’ll have agency and autonomy as an engineer—you’ll be involved in tech design, you’ll talk to product people, and you’ll have full responsibility and ownership for what you build, not just a slice of it.”
    Paula Lopez Pozuelo
    Manager, Engineering
  2. Suresh Subramanian Portrait
    “At Intercom, you see the full lifecycle of the product. You get more of a seat at the table, and your voice is heard. You don’t just show up, write a line of code, and leave.”
    Suresh Subramaniam
    Senior Product Engineer
  3. Serena Fritsch
    “It doesn't matter if you're a leader in our business or a new hire—everyone is heard when we make decisions.”
    Serena Fritsch
    Product Engineer
  4. Darragh Curran Portrait
    “I've found the space to grow, learn from others, and reach greater potential through leadership responsibility and leading projects. What's not to love?”
    James Treanor
    Senior Product Engineer
  5. Waheed El Miladi
    “It’s not just that there’s lots of room to grow, it’s that there are a lot of people helping you advance.”
    Waheed El Miladi
    Senior Product Engineer
  6. Kesha Mykhailov
    “The culture really strikes you from day one. Intercom treats people as humans, which creates an authentic atmosphere—and they work really hard to maintain this.”
    Kesha Mykhailov
    Senior Product Engineer
  7. Kesha Mykhailov
    “The culture really strikes you from day one. Intercom treats people as humans, which creates an authentic atmosphere—and they work really hard to maintain this.”
    Kesha Mykhailov
    Senior Product Engineer

Recommended reading

Interested in learning more? Read on for a behind-the-scenes look at what it takes to be an engineer at Intercom.

  • Foundations to build on: Intercom's principles for building product

    Clear guiding principles are the best way to scale a team while keeping them aligned. Without a set of principles, organizations begin to fracture. Here’s a little more insight into our engineering principles.
    Read more

  • How to prepare for software engineering interview questions

    Preparing for interview questions in software engineering can be demanding. There are endless resources online, and it’s often overwhelming when you start. It’s natural to be nervous and apprehensive - but we're here to be transparent, and to help you.
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  • Highlights from the first two years as an Intercom Product Engineer

    Hear from Ketan, who joined our Product Engineering Team two years ago, about how he's settled in and developed his career.
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  • The difference between great and good engineers

    Darragh Curran, our SVP of Engineering, talks about how you shape engineering culture - through the people you hire, the things they do, and the traits you reward and celebrate.
    Learn more