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Finance, Business Systems, and Strategy

Our multidisciplinary team of Financial Planning and Analysis, Strategic Planning and Operations, Accounting, and Business Systems is focused on helping Intercom scale to meet our ambitions. We're looking for more smart, motivated people to join us.
Our open roles
More reasons to love working here
How we work
We’re a diverse group of people and skills—finance professionals, accounting practitioners, business systems gurus, and business strategy drivers—who work together every day to help Intercom on its mission to make internet business personal.

  • We keep our eye on the accounts—and on the ball

    Whether we're accountants, tax experts, controls specialists, or payroll pros, we make sure we get the numbers right—and on schedule—so the business runs smoothly.

  • We enable our business to operate at a world-class level

    We help our go-to-market teams by building high-quality, zero-touch business systems, enabling us to operate to the standards of a high-performing, high-growth company.

  • We know finance is not just figures

    We’re business people, business partners, and big-picture thinkers, not just number crunchers. Our success is measured in our impact to business success.

  • We shape the Intercom strategy

    We help the whole business define its priorities, determine its goals, and successfully execute its strategies.

Things you'll love about working here

  1. We’re in that sweet spot between startup and tech giant (we hit a unicorn valuation of $1.275B in 2018 and have been growing steadily ever since). That means plenty of opportunities to make an impact, backed up by the security of an established company.
  2. Our mission is to make internet business personal, and that sentiment extends to our company culture as well. We all genuinely support and care about each other—from our leadership, to our management, to our peers. Everyone helps everyone else succeed.
  3. We're a young and ambitious company—we believe we can transform how businesses and customers communicate online. We value people who can bring fresh thinking, new perspectives, and proven expertise to the table to help us achieve our goals.
  4. We’re building for the future and to do that successfully, we need to work cross-functionally. From day one, you’ll be exposed to, and involved in, all aspects of the business.

The opportunity to build and scale a company that’s transforming how businesses engage with customers is so exciting. Our team sees the whole picture, so we’re in a great position to bring insight and expertise, and really drive Intercom’s ongoing success.

Dan Griggs, CFO

What our teammates are saying

  1. Felipe de la puente leon
    “Before I joined Intercom, I watched interviews from people across the business on YouTube. What stood out was the clarity of vision for building a world-class product, and a company that lasts. Now that I've joined, I'm even more impressed.”
    Felipe de la Puente León
    VP Financial Planning and Analysis
  2. Molly Udom
    “I have the opportunity to shape the tax function and have decision-making power. I really appreciate that. There are lots of opportunities to make a proper and meaningful impact.”
    Molly Udom
    Senior Tax Manager
  3. Zain Mithani
    “Intercom provided an awesome opportunity to join a team that was impact-focused. Being able to see the results of my work quickly was crucial to me.”
    Zain Mithani
    Senior Sales Compensation Analyst
  4. Paula Valencia
    “Do you want to work for a company that cares about its employees? Then join Intercom—for the work/life balance, rewards, recognition, constant encouragement from your peers, support from management, diversity, inclusion, and fun!”
    Paula Valencia
    Accounts Payable Manager
  5. Andrew Yim
    “Intercom is just the right size company, where everything you do is incredibly impactful, but also large enough where you have the runway and resources to grow as a professional and a leader.”
    Andrew Yim
    Director of Strategic Finance

Recommended reading

Interested in learning more? Read on to find out more about our team, and our business.

  • Growing up without growing old: How to keep the startup spirit as you scale

    Hear from our co-founder and Chief Strategy Officer, Des Traynor, on what’s important for your business as you grow and scale.
    Read more
  • The Growth Handbook

    The Growth Handbook

    Authoritative, actionable strategies from industry leaders on how to grow a business.
    Read more
  • Strategies for building a resilient business

    Strategies for building a resilient business

    The past 18 months have shown us how important it is for us all to deeply empathise with those around us.
    Read more
  • Now’s the time to join Intercom

    Now’s the time to join Intercom

    2021 marks the tenth year since Intercom was incorporated as a company in San Francisco. We think there’s never been a better time to join.
    Read More