Marketing at Intercom

At Intercom, we're on a mission to make internet business personal. On the Marketing team, we build brand awareness and connect businesses to the products and solutions that help them build better customer relationships. Our team is growing fast! Join us.

Our open roles

How we work

The Marketing team at Intercom is guided by a set of principles that we all take to heart. They're not just nice words—they serve as a guide to keep our team on the same page, and a daily reminder of what it takes to do great work.

We start with what matters—the customer
Our customers are our number one priority, and we work hard to understand their needs and their challenges. Each and every campaign, message, content piece, and event is created with the same core goal as the products we ship—to help our customers thrive.
We don’t just market, we make
Our team uses insights we collect from customers to collaborate with the Product team through the entire design and development process. This partnership means we’re close to the product, and can contribute to making it even more valuable to our customers.
We’re clear, honest, and open
Clarity is baked into the heart of everything we do. We’re straightforward in the way we design, the way we communicate, and the way we market our product and our brand.

We’re in that sweet spot between startup and tech giant. That means plenty of opportunities and ground-breaking work, backed up by the security of an established company.
We have a history of great marketing—now we’re taking that up a notch by bringing in more team members to help drive our marketing function to new heights. With that comes tremendous opportunity for career growth and development.
We’re all in this together—our team is incredibly collaborative. As a member, you’ll be both included and supported at every step of your Intercom journey.

I joined Intercom because of its pulse! From the diverse culture to a product that makes a meaningful difference to consumers and businesses. Everyone here wants to build, and solve, and win—and has the opportunity to do so. What more could you ask for?

Anna Griffin, CMO

“We stay close to our customers so we can understand the problems they’re trying to solve—that's top of mind when we create new content. I love finding ways to help customers get the most out of our products. It gives so many opportunities to be creative.”
Danielle Swanser
Product Education Manager
“Since starting at Intercom, I’ve always been encouraged to think creatively and try new things, which is refreshing as a marketer, as it makes my work more rewarding.”
Antoinette Taaffe
Senior Field Marketing Manager
“It’s a really cool experience to get to work closely with someone who you might never have worked with before—you’re in lockstep.”
Christine Sotelo-Dag
Group Product Marketing Manager
“At some companies, PMMs specialize on one side or the other—they might be pre-launch PMMs or they might be go-to-market PMMs—PMMs at Intercom do the whole gamut, from the start to the end, and beyond.”
Jasmine Jaume
Director, Product Marketing
“I joined Intercom to lead and build our global Demand Generation team, and I love it. It's energizing to see our platform transforming so many businesses. There is tremendous opportunity to do great marketing work, and build a successful marketing career”
Marcio Arnecke
VP of Global Demand Generation and Regional Marketing
“Intercom has been the most rewarding company I've worked for thus far. I've had the pleasure of being on two different teams, and both groups pushed me to do the best work I've ever done.”
Will Sparks
Associate Brand Producer

Marketing at Intercom

Things you'll love about working here

What our teammates are saying

Recommended reading