Skip to content

People teams at Intercom

Intercom is a great company to join—and a great place to work and grow in your career—thanks to the environment and culture that our hardworking People teams have created. If you're ready to do the best work of your career, join us.
Our open roles
More reasons to love working here
How we work
The People teams at Intercom—Recruiting, Talent Development, People Operations, HR Business Partners, Workplace Experience, and Total Rewards—are focused on making a positive impact on both our business and our employees. Here’s how we do that.

  • We deliver well-crafted, thoughtful, high-quality programs

    We’ve hired hundreds of talented people. We’ve evolved our company values. We’ve established a competitive total rewards program. We’ve implemented world-class systems. And we're just getting started.

  • We believe people come first

    We’re proud to be building a diverse, equitable company that encourages employees to be their best selves, and supports them at every stage of their career.

  • We’re agile, innovative, and ready to challenge assumptions

    We’re building an iconic company, and every one of us has a tremendous impact on the future of Intercom. That’s why we work on what matters most—and do it with passion, creativity, and enthusiasm.

Things you'll love about working here

  1. Work-life balance is important—to us and our employees—so we do all we can to provide the right environment for everyone to succeed at work, and the space to enjoy life outside it.
  2. We’re in that sweet spot between startup and tech giant. That means plenty of opportunity to work on awesome programs, do ground-breaking work, and make an impact—backed up by the security of an established company.
  3. Our work is critical to Intercom’s business success. We partner with all teams to solve problems, build for the future, and make Intercom a place where all employees are enabled to do great work.

I joined Intercom because of the special company the team has built—the mission, people and values-centered culture immediately resonated with me. My focus is to equip our people to do the best work of their careers and stay true to our values as we scale.

L. David Kingsley, Chief People Officer

What our teammates are saying

  1. Headshot of generic person
    “Intercom took a risk on me starting a new position, but it’s been really great to grow as a professional. I feel safe to fail, and I have confidence that leadership will support me throughout.”
    Katie Dufford
    Strategist, People Programs
  2. Headshot of generic person
    “The work that we do is fun! A strength of the Recruiting Ops team is our ability to go deep AND go broad on our projects. I love that my team is always thinking outside the box!”
    Max Forcey
    Program Manager, Recruiting
  3. Headshot of generic person
    “The culture here is truly special. Intercom provides a collaborative, supportive environment where we move fast on meaningful, impactful goals. We're enabled to grow in ways that interest us and build a rewarding career—while having some fun along the way!”
    Aine Walsh
    Learning Generalist
  4. Headshot of generic person
    “Intercom recognizes that it's okay not to be okay, which is important. The company provides its staff with wellness programs and benefits to support our physical and mental health.”
    Padraig Monks
    Facilities and Security Program Manager
  5. Headshot of generic person
    “The culture and inclusion at Intercom has continued to scale as we grow. Having been an IC on two teams, I've seen firsthand how potential and talent are nurtured. We value individuals from diverse backgrounds and strive to ensure all voices are heard.”
    Tracy Wong
    Recruiting Coordinator
  6. Headshot of generic person
    “We're building a culture at Intercom that really focuses on collaboration, growth, and success. Helping people to secure a job here and watching them build amazing careers is so rewarding, and confirms for me why working here is a great career decision.”
    Stanley Keegan
    Lead Recruiter
  7. Headshot of generic person
    “Intercom took a risk on me starting a new position, but it’s been really great to grow as a professional. I feel safe to fail, and I have confidence that leadership will support me throughout.”
    Katie Dufford
    Strategist, People Programs

Recommended reading

Interested in learning more? Read on for a behind-the-scenes look at what it takes to be part of the People teams at Intercom.

  • Sharing Intercom’s values

    Every company, organization, or team has a set of values—they may or may not be codified and written down, but they exist in the way the people behave and treat one another.
    Read more

  • Now’s the time to join Intercom

    2021 marks the tenth year since Intercom was incorporated as a company in San Francisco. We think there’s never been a better time to join.
    Read more

  • Successful employee onboarding should focus on culture

    You might think of onboarding as something you just have to check off your list, but it’s easy to forget that things which are second nature to you are new and unknown to someone who has just started.
    Read more

  • Growing up without growing old: How to keep the startup spirit as you scale

    Hear from our co-founder and Chief Strategy Officer, Des Traynor, on what’s important for your business as you grow and scale.
    Read more