Strategies for providing 24/7 support for today’s customers
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
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As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about…
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As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
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Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…
