Support

In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.

There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.

We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.

Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?

Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.

The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?

Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?

Customer service expert Shep Hyken joins us to discuss his latest book, which explores the secrets behind excellent customer retention and building long-term loyalty.

How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.