Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

bots
October 18, 2021

Deeper insights into Unanswered Questions in Resolution Bot

We have made improvements to Suggested Answers in Resolution Bot, such as a new dedicated page for Unanswered Questions and deeper insights into how a suggestion has changed over time. The new Unanswered Question page allows you to view all Answer suggestions, making it easier than ever to create Answers to your customers commonly asked questions.

To learn more, visit our help center.

Alex Ford
Engineer
Ikhsan Assaat
Engineer
Suresh Subramaniam
Engineer
Laura Wilson
Engineer
Matt Wildman
Engineer
Mario Kostelac
Engineer
Hugo Ribeira
Engineer
Charlotte Sferruzza
Designer
Martha Moniz
Engineer
Nick Smith
Product Manager

emoji negative reaction for 'Deeper insights into Unanswered Questions in Resolution Bot' emoji neutral reaction for 'Deeper insights into Unanswered Questions in Resolution Bot' emoji positive reaction for 'Deeper insights into Unanswered Questions in Resolution Bot'