Danielle Swanser

Product Education Manager, Intercom

Design an inbound Custom Bot

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See the 5 trends disrupting support today. Also, get tips on how to make your customers happier and your team more efficient.

The Intercom Customer Support Trends Report 2022

Our C.A.R.E framework gives you the best ways to keep more of your customers engaged from Day One (and every day after that).

How to Build an Expert Onboarding Strategy

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

Design an inbound Custom Bot

Triage new conversations to provide faster, more personal support at scale.

Collect information upfront, build customized follow up actions and route conversations to the right team or teammate — automatically.