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Intercom’s guides walk you through everything you need to know about building great customer relationships through a messenger. Find case studies, actionable tips, and free templates.
Guide
The Intercom Customer Support Trends Report 2022
We asked 1,200+ customer support teams across the world about how they deliver modern customer support today.* Take a look.
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Guide
How to Build an Expert Onboarding Strategy
Onboarding is so much more than introductions. It’s about keeping up the conversation across the entire customer lifecycle so that users become true fans of your product. Our C.A.R.E framework breaks it down for you.
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Guide
Supercharge Your E-commerce Support Tech Stack
Today’s uptick in online shopping means more pressure on support teams than ever before. So how do you stay competitive? With conversational support and a connected tech stack, that’s how.
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  • The Beginner's Guide to Real-time Sales
    Guide

    The Beginner's Guide to Real-time Sales

    Grow your business faster by providing a seamless, real-time buying experience.
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  • The Customer Retention Starter Kit
    Guide

    The Customer Retention Starter Kit

    Learn actionable customer retention strategies to help grow your business.
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  • The Nurture Starter Kit
    Guide

    The Nurture Starter Kit

    Learn how to nurture new signups beyond the free trial.
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Guide
The Complete Guide to Using Chatbots for Sales
Learn how to use chatbots to acquire, qualify, and convert leads at scale.
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Guide
Buying Live Chat for Your Sales Team
Learn how to choose the right live chat software to streamline your sales cycle and beat your targets.
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The Live Chat for Sales Starter Kit
Learn how to proactively engage high-intent leads on your website.
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Guide
The Ultimate Modern Support Tech Stack
Is your tech stack ready for the future of support? In this guide, see how to connect the tools that’ll keep your team efficient and your customers happy for years to come.
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5 Ways Automation Transforms Your Support Experience
Are you losing time answering the same questions over and over (and over)? In this guide, see how automation can win that time back.
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Guide
Drive Conversational Experiences For A Future-Ready Customer Support Strategy
Forrester studied how customer support has changed. See why conversational support is now the expectation.
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The Ultimate Guide to Conversational Support
Messenger-based conversations can transform your support team into a value driver. Learn how in our latest guide.
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The Future of Support Has Arrived: It’s Conversational
Customer support is evolving. Discover five transformative trends and how to capitalize on them.
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The Conversational Support Starter Kit
Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
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Guide
The Modern Guide to Live Chat for Marketing
Learn how live chat and chatbots can help you scale your marketing efforts.
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Setting Your Sales Team Up with Live Chat
Learn how to build and staff your sales team for live chat.
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A Marketer's Guide for Buying Live Chat
A simple three-step buying process to help you achieve your marketing team’s goals and vision for live chat.
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The Onboarding Starter Kit
Learn how to create a great onboarding messaging campaign.
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Guide
The Help Center Starter Kit
Learn how to build a help center that will make your customers self-sufficient.
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Guide
Upsell Messaging Starter Kit
Learn how to create a great onboarding messaging campaign.
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