Kesha Mykhailov, Author at Inside Intercom

Building a resilient system: Our journey to observability at Intercom

At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems.

Kesha Mykhailov

Staff Product Engineer, Intercom

Engineering 5 min read

Shipping fast and safe: Building a culture of low-risk learning

Here at Intercom, we believe in shipping as quickly as possible. But you can’t just ship fast, you have to ship safe. Here are our tips for enabling product engineers to safely learn from the production environment.

Kesha Mykhailov

Staff Product Engineer, Intercom