News & Updates 30 min listen
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
A commemorative compilation of the fascinating conversations and insights from three of our most popular episodes.
Inside Intercom
Articles on Customer Engagement, Support, Product, and more
Growth 5 min read
What is a customer data platform?
A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data.
Growth 2 min read
What is omnichannel support?
Omnichannel support is a customer service approach that offers customers integrated and seamless support across multiple different channels.
Product & Design 6 min read
Intercom’s product principles: How connected, modular systems help us to focus on important decisions
Focusing on the system in the early stages, instead of skipping ahead to high-fidelity mockups, gets us talking about the important decisions faster.
Marketing 24 min listen
Web form specialist Caroline Jarrett on designing surveys that work
Creating a survey may be quick and easy, but so is creating a bad one. Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?
Marketing 11 min read
How to use in-app messaging to retain your best customers
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
Marketing 28 min listen
G2’s CMO Amanda Malko on the latest trends in software buying
The typical software selling strategy is dead. In a market where there is less and less time to influence customers’ decisions, can customer marketing help companies get ahead?
News & Updates 9 min read
Introducing Intercom SMS: Connect, engage, and activate with two-way SMS
For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.
News & Updates 4 min read
Announcing new next-generation bot capabilities to uplevel your automated support
We’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster.
