Marketing 9 min read
Best practices for designing effective and engaging surveys
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.
Support
Strategies for providing 24/7 support for today’s customers
Support 26 min listen
Oracle’s Catherine Blackmore on the evolution of customer success
There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.
News & Updates 4 min read
Switch on the next generation of phone support
We’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging – and scale your support offering.
Marketing 8 min read
Creating excellent customer experiences with the right e-commerce tech stack
Great e-commerce experiences are no easy feat to provide. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes – this is where having the right tech stack comes into play.
Support 20 min read
Live chat examples and best practices for 2022
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Support 25 min listen
2022 customer support trends: How support leaders are adapting
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.
Support 30 min listen
CX expert Jay Baer on creating experiences that get your customers talking
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
Scale by Intercom 7 min read
Customer Support: Bridge the expectation gap in 2022
Support leaders are seeing higher customer expectations than ever before. Here are five ways you can meet them.
Support 8 min read
This time, it’s personal: Redefining automated support in the modern age
Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
