Latest posts by Caoimhe Gaskin
More than ever, companies are adopting sales tools that allow them to meet their prospects at the right time, leverage sales intelligence to meet them in the right context, and easily integrate with other tools to effortlessly deliver a seamless sales experience.
Scale by Intercom 30 min listen
Customer success is essential for scaling your business, and few are better placed to explain the concept of customer success than Gainsight CEO Nick Mehta.
Support 13 min read
Measuring the right metrics adds context to your support operations, allowing you to effectively adjust your customer support strategy. Here are the metrics to keep an eye on.
Scale by Intercom 6 min read
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized?
News & Updates 8 min read
Our Chairman and Co-founder, Eoghan McCabe, sat down with Harry Stebbings on the Twenty Minute VC podcast to discuss the lessons he learned about leadership while building Intercom.