News & Updates 21 min listen
Celebrating Pride: Intercomrades share their favorite memories
Intercomrades share their experiences of being out while the world is in, and recount some of their favorite memories from Prides past.
Anna Murphy
Latest posts by Anna Murphy
News & Updates 30 min listen
How Intercom is preparing for a return to the office
On this episode of Inside Intercom, we talk to the people who have been working behind the scenes to ensure a safe and positive workplace experience when our offices reopen.
Scale by Intercom 9 min read
Conversational support isn’t just a nice-to-have – it’s make or break
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Scale by Intercom 10 min read
The biggest challenges facing support teams right now (and how to solve them)
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Scale by Intercom 10 min read
How the pandemic has changed customer support forever
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
Scale by Intercom 36 min listen
Gong’s Linda Lin on customer success strategies for moving upmarket
We chat to Gong’s Linda Lin about her strategies for moving upmarket, and how to go about ensuring the right culture internally when dealing with a new breed of customer.
Scale by Intercom 40 min listen
360Learning’s Joei Chan on embracing innovation as a content marketer
360Learning’s Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.
Scale by Intercom 45 min listen
MadKudu’s Francis Brero on how AI can boost your conversational support
The business world is finally starting to understand AI’s true potential: not a magical solution to all our problems, but a useful complement to our existing strategies. MadKudu co-founder Francis Brero chats to Dee Reddy to explain.
Scale by Intercom 30 min listen
CX pioneer Jeanne Bliss on building customer-centric businesses
CX pioneer Jeanne Bliss chats to Dee Reddy about what it takes to create a legacy of sustainable, customer-centric business.