Rich leads Intercom's Ops, Infrastructure & Product engineering teams that focus on security, trust/privacy, risk, availability, scalability, cost, and deliverability matters. Prior to Intercom, Rich worked in Product Engineering at Facebook and Systems Engineering at Amazon Web Services.
The pandemic has pushed underlying issues to the surface, triggering a widespread re-evaluation of what’s important in our work lives. One thing that will always be on that list, however, is good management.
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here I explain its three pillars.