Latest posts by Beth McEntee
At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.
News & Updates 8 min read
Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
Support 10 min read
Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores.
Support 8 min read
Self-serve support is key to being able to provide personal support at scale, combining powerful technology and the knowledge and expertise of your team to make it possible to offer what feels like a one-to-one support experience to every customer. Here are some proven ways to leverage it to boost the bottom line for your business.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Scale by Intercom 7 min read
Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, explains why creating value for your customers is the key to growing your business.
Scale by Intercom 7 min read
Typeform’s Senior Director of Customer Success Christine Werner outlines the importance of understanding your customers’ needs and desired outcomes, and how to create blueprints to help them succeed.
Scale by Intercom 7 min read
Zapier’s Director of Support Operations Richard Hall reflects on what it takes to build a great customer experience, from valuing your team to listening to your customers.
Scale by Intercom 6 min read
When it comes to building a strong support experience, Chris Jewitt, Customer Success Manager at Klaus, notes that the key is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve.
Scale by Intercom 6 min read
As the world looks ahead to the future of work, Kristen Swanson explains Slack’s focus on supporting its customers and helping them to navigate this transition.