Intercom on Onboarding

Onboarding isn’t a metric, it’s an outcome.

This book shares the most valuable lessons we’ve learned from onboarding tens of thousands of customers.

You’ll learn:

How to make a great first impression.
A framework for creating your onboarding strategy.
How to design your onboarding flow and narrative.
How to show users continuous value and increase retention.
Ideas for scaling up and taking your onboarding to the next level.
And much, much more.

Onboarding means ensuring as many users as possible become successful ones. This book outlines time-tested thinking that will help your company do exactly that.

Samuel Hulick, Founder