Marketing
11 min read
How to use in-app messaging to retain your best customers
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
Lauren Cassidy
Latest posts by Lauren Cassidy
Marketing 11 min read
What is first-party data?
As third-party data cookies become a thing of the past, discover how Intercom already thrives on first-party data to create great customer experiences.
Marketing 8 min read
5 quick ways to improve your e-commerce customer experience
74% of consumers are now at least somewhat likely to buy from brands based on experiences alone. So how can you create a customer experience that stands from the competition? We’re sharing our top five ways you can easily set your CX apart.
Marketing 8 min read
Creating excellent customer experiences with the right e-commerce tech stack
Great e-commerce experiences are no easy feat to provide. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes – this is where having the right tech stack comes into play.
News & Updates 15 min listen
Celebrating International Women’s Day 2022: Women who broke the bias
It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.
Scale by Intercom 7 min read
Customer Support: Bridge the expectation gap in 2022
Support leaders are seeing higher customer expectations than ever before. Here are five ways you can meet them.