Latest posts by Anna Murphy
The promise of live chat for sales is being able to connect faster with high quality leads. But how well does the live chat sales funnel actually work?
Marketing 5 min read
Want to boost engagement and supercharge your marketing? Here’s how to deliver personalized, targeted messaging at every touchpoint.
Support 20 min read
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Marketing 32 min read
What are the ingredients of a modern marketing stack in 2022? And how do you start building your own marketing stack? We asked some of the world’s fastest-growing companies to find out.
News & Updates 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
Support 6 min read
Building a successful product means saying no sometimes – but as a support rep, that can be challenging. Here are 6 ways that you can make saying “no” more palatable for the customer and easier on you.
Scale by Intercom 9 min read
If your business is preparing for a new phase of growth, you need to make sure that your customer support is ready to grow with you. Here are three questions to ask as you get ready to scale.
Support 5 min read
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.
Support 13 min read
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Scale by Intercom 11 min read
Conversational support isn’t just good for your support team. Here’s how you can use it to deliver major business results across your entire company.