Go from phone to messaging in seconds with Switch.
Check it out
Skip to content
Support your customers will rave about? Five stars.
A support tool that also supports your support team? That’s a lot of support.

Give your customers more with Intercom, the Engagement OS. Get convenient whenever, wherever messaging that works in-app, online, and on mobile for super quick and easy support.

Intercom is for you. It comes stocked with tons of integrations, bots, and tools to manage your support. From high inbound volume to one-on-one conversations (and everything in between), there's a reason we're the Engagement OS.

Just some of what your customers get:

  • Personalized support

  • Live messaging

  • Follow-ups for dropped messages

  • Fast answers to FAQs

  • Self-serve help articles

  • Personalized, proactive support

  • Interactive product walkthroughs

  • Consistent support across devices

Just some of what your team gets:

  • Customizable Messenger

  • One Inbox for all your channels

  • Bots and automation

  • Proactive outbound messaging

  • Teammate routing

  • 300+ integrations

  • Team performance reporting

  • Customer Data Platform

Chat with us
“In less than six months, we’ve moved from having a median first-response time of 45 minutes to just 10 minutes—an 80% reduction.”
90.7%
Median CSAT for businesses using Intercom
“With Intercom, we’re managing 8k weekly conversations with increased efficiency, while keeping our first-response time to < 1 minute.”
68%
Faster first response time with the Messenger versus other channels
“With Intercom, contacts per agent increased by 48% while our CSAT score stayed above 90%.”
1.6x
More questions handled with the Messenger versus other channels
"Intercom’s automation has been a tremendous help to our team and is saving our customers 3,600 hours per month with its instant answers."
1/3
Of common questions resolved with Intercom’s support automation
“Since moving our support to Intercom and focusing on live chat and automation instead of phone, we’ve reduced our cost of resolution by over 74%.”
“We forecasted needing 100 people to meet our goals last year. With Intercom's help, we were able to achieve them with a team of 40."
“In less than six months, we’ve moved from having a median first-response time of 45 minutes to just 10 minutes—an 80% reduction.”
90.7%
Median CSAT for businesses using Intercom
“With Intercom, we’re managing 8k weekly conversations with increased efficiency, while keeping our first-response time to < 1 minute.”
68%
Faster first response time with the Messenger versus other channels
“With Intercom, contacts per agent increased by 48% while our CSAT score stayed above 90%.”
1.6x
More questions handled with the Messenger versus other channels
"Intercom’s automation has been a tremendous help to our team and is saving our customers 3,600 hours per month with its instant answers."
1/3
Of common questions resolved with Intercom’s support automation
“Since moving our support to Intercom and focusing on live chat and automation instead of phone, we’ve reduced our cost of resolution by over 74%.”
“We forecasted needing 100 people to meet our goals last year. With Intercom's help, we were able to achieve them with a team of 40."
Proactive Support
For all those times your customers waited to reach someone on your team
PROACTIVE SUPPORT
If only there was a way to prevent that from happening...oh, wait.
There is. Get your customers the help they need before they need to reach out without stretching your team thin.
(P.S. We make this whole process super easy.)
Product Tours
You can onboard your customers with some slick interactive product walkthroughs.
Surveys
And send your customers in-context surveys to collect insights you can act on automatically.
Outbound Messages
Plus, it’s a piece of cake to send customers helpful auto-messages when they get stuck in your product
Learn more about Proactive Support
Proactive Support
For all those times you wished you had another 500 support agents
Proactive Support
All you actually need is to stay a step ahead of your inbound volume.
We make it sound easy, right? That's because it can be. We have the tools to help you reach customers before they ask for help—and ease up on all that inbound.
Conversation Topics
Understand where your customers need help in your product with reports that bring up common questions and issues.
Outbound Messages
You can also use a whole host of messaging types—chat, email, push, tours—without coding a thing.
Audience Targeting
And using detailed data, you can send helpful, timely messages to the right customers, just when they need it.
Learn more about Proactive Support
Self-serve Support
When customers want support at different speeds—like fast, quick, and now
SELF-SERVE SUPPORT
Maybe it’s time to speed things up.
Sure, tricky questions deserve a human response, but that doesn’t mean they all do. Use our tools to give answers fast, and let customers get on with their day.
(Then get on with yours, too.)
Help Articles
Your customers can even access help articles 24/7 for questions that need a little more explaining.
Resolution Bot
A third of your customers’ common questions can be answered for you with the help of this code-free bot.
Custom Bots
Set up and customize bots in a flash so they can answer questions and help your team in all sorts of ways.
Learn more about Self-serve Support
Self-serve Support
When common customer questions start taking an uncommon amount of your team’s time
SELF-SERVE SUPPORT
It probably means you’re spending too long on those questions.
Who wants that? Save your team’s expertise for the complex stuff. And for simpler needs, let customers help themselves.
(How’s that for efficient?)
Resolution Bot
A third of your customers’ common questions can be answered for you with the help of this code-free bot.
Custom Bots
Set up and customize bots in a flash so they can answer questions and help your team in all sorts of ways.
Help Articles
You can even have bots send customers help articles for you 24/7—directly from the Messenger.
Learn more about Self-serve Support
Human Support
When it comes to one-on-one attention, the customers who need it most, benefit most
HUMAN SUPPORT
That’s why a Messenger is so handy.
It means when your customers need to talk to a person, they get the right person. Every time. And it’s actually personal. Our data is so detailed, your customers will say, “How do they get me so well?”
HINT: It’s Intercom.
Modern messaging
Intercom lets you chat with your customers in real time or on your own time—with emoji, gifs, and attachments, too.
Switch
Give your customers the choice to go from on hold to messaging in seconds with Switch, our easy call deflection feature.
Customer Data Platform
Use detailed data for every chat so customers get personalized support—and don’t have to repeat themselves.
Learn more about Human Support
Human Support
When it comes to repetitive tasks, free up your team so they can focus on the personal
HUMAN SUPPORT
With Intercom, you can manage conversations however you want.
So you decide which customers get a help article, bot, or one-on-one response. Plus, Intercom is packed with more tools to boost productivity, too.
Try it. We know you’ll love it.
Team Inbox
Collaborating with teammates in the Inbox is easy and gives customers the most personalized support across all your channels.
Apps and integrations
Connect to 300+ apps to help your team work smarter—think things like Salesforce, Jira, and Slack.
And then some
We’ve also got a bunch of other tools, too, like ticketing workflows, routing rules, SLAs, reporting, and more.
Learn more about Human Support

The Conversational Support Funnel

Together proactive, self-serve, and human support stack up to create the Conversational Support Funnel. Learn more about how it can help you keep your support personal—and efficient.

Want to check out
more of Intercom?