Latest posts by Des Traynor
In the face of what’s expected to be an economic downturn, projected growth has slowed, investment has shrunken, and the tech industry has taken a hit. It’s time to pause, regroup, and devise a new game plan.
Product & Design 35 min listen
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Growth 31 min listen
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Product & Design 19 min watch
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.
Product & Design 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Product & Design 32 min listen
This month, Intercom turns 10. As we reflect on the lessons we’ve learned along the way, we keep coming back to the importance of speed. Here’s how we think about maintaining momentum.
Product & Design 3 min read
When considering how to grow your business, it’s not about where you are, it’s about where you’re going and how fast you’re getting there.
Product & Design 30 min listen
As businesses recover from the pandemic and new opportunities arise, what exactly should your next move look like?
News & Updates 4 min read
Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.
Product & Design 33 min listen
There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you…