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  • Latest Articles
    • Featured in Latest Articles

      Intercom Product Principles - Be Technically Conservative 2x

      How technical conservatism helps us scale faster and better

      Waheed El Miladi

      Staff Product Engineer, Intercom

      Waheed El Miladi
    • Editors picks

      • Building high-performing Research and Data Science teams with clear career paths

      • Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC

      • Best practices for securing your Intercom workspace

      • Hola, bonjour, olá – say hello to new multilingual support in Intercom

      • Building a resilient system: Our journey to observability at Intercom

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  • Support
    • Featured in Support

      Next gen inbox

      Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      Alissa Tyrangiel

      Senior Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • Automated customer service: How to support your customers more efficiently and effectively

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • 2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

      • How customer service chatbots are redefining customer engagement

      • 5 quick ways to improve your e-commerce customer experience

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  • Marketing
    • Featured in Marketing

      In-app messaging

      How to use in-app messaging to retain your best customers

      Lauren Cassidy

      Editor, Intercom

      Lauren Cassidy
    • Editors picks

      • G2’s CMO Amanda Malko on the latest trends in software buying

      • What is first-party data?

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • Mass market, nano media: The future of marketing is engagement

      • Marketing chatbots: The marketer that’s always on

      • See all articles
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  • Sales
    • Featured in Sales

      Live chat for sales

      From first touch to qualified lead: How to use live chat for sales

      Anna Murphy

      Editor, Intercom

      Anna Murphy
    • Editors picks

      • Live chat examples and best practices for 2022

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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      • Listen to our podcasts

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  • Scale by Intercom
    • Featured in Scale by Intercom

      Andrew Chen on how tech’s giants drive growth with network effects

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Why customer engagement is the key to business growth in 2022 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • Drata’s CEO Adam Markowitz on creating a culture of cyber security

      • From cost center to value driver: How support metrics are evolving

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Solving for complex onboarding

      Solving for complex onboarding: Paving a path to value for your customers

      Tanner Elvidge

      Senior Product Manager, Intercom

      Tanner Elvidge
    • Editors picks

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Intercom on Product: Facing the tech slowdown

      • Built for you: New channels of communication, improved reporting, and much more

      • Intercom’s product principles: Following design fundamentals to leave space for innovation

      • Intercom’s product principles: How we focus on delivering outcomes

      • See all articles
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      • Listen to our podcasts

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  • Engineering
    • Featured in Engineering

      Is it time to update your engineering processes?

      Kuba Niechciał

      Director, Engineering, Intercom

      Kuba Niechciał
    • Editors picks

      • Engineering at Intercom: Highlights from my first two years

      • Infrastructure at speed: 5 lessons learned from building Intercom in Europe

      • Intercom presents Engineer Chats

      • Is your engineering team experiencing alert fatigue? Ask these 8 questions

      • Managing infrastructure costs as your company grows

      • See all articles
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      • Listen to our podcasts

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  • News & Updates
    • Featured in News & Updates

      Built For You series of product announcements

      Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more

      Orinna Weaver

      Manager, Product Marketing, Intercom

      Orinna Weaver
    • Editors picks

      • Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Built for you: New channels of communication, improved reporting, and much more

      • Atlassian and Coda on creating personalized customer experiences at scale

      • Built for you: Next-generation surveys, ditching hold times with Switch, and more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • News & Updates 30 min listen

      Three million downloads and counting: Inside Intercom reaches a podcasting milestone

    • Sales 21 min listen

      Stripe’s James Dyett on a customer-first approach to sales

    • Product & Design 26 min listen

      Stark’s CEO Cat Noone on designing accessible products

    • See all podcasts
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  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

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Built For You series of product announcements
News & Updates 3 min read

Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more

SMS, the next-generation Inbox, and Custom Actions and Custom Objects in bots are to name but a few of the exciting features we built for you in June.

Orinna Weaver

Manager, Product Marketing, Intercom

Orinna Weaver

Latest

News & Updates 30 min listen

Three million downloads and counting: Inside Intercom reaches a podcasting milestone

News & Updates 2 min read

Hola, bonjour, olá – say hello to new multilingual support in Intercom

News & Updates 1 min read

Announcing Stripe’s new Intercom integration

News & Updates 9 min read

Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

Next gen inbox

Support 4 min read

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

The Intercom Inbox has always been one of the main attractions for our customers – but, with our latest upgrade, the next-generation Inbox is now the fastest, most effective, and powerful Inbox built for support at scale.

Alissa Tyrangiel

Senior Product Manager, Intercom

Alissa Tyrangiel
Built For You series of product announcements

News & Updates 5 min read

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Learn about our latest cutting-edge features and products to help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more.

Arshkrit Chowdhury

Product Marketing Manager, Intercom

Arshkrit Chowdhury

Industry insights you won’t delete. Delivered to your inbox weekly.

Built For You series of product announcements

News & Updates 3 min read

Built for you: New channels of communication, improved reporting, and much more

Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.

Priyanka Chaudhari

Product Marketing Manager, Intercom

Priyanka Chaudhari

News & Updates 9 min read

Atlassian and Coda on creating personalized customer experiences at scale

At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.

Beth McEntee

Senior Editor, Intercom

Beth McEntee
Intercom Customer Support Trends Report
Built For You series of product announcements

News & Updates 2 min read

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.

Ashley Dawson

Product Marketing Manager at Intercom

Ashley Dawson
Intercom Surveys

News & Updates 4 min read

Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom Surveys enable you to turn insights into action with responsive workflows that increase customer engagement, adoption, and retention. Gain valuable insights into your customers’ behaviors and needs so you can keep up what’s working and improve upon what isn’t.

Zoe Sinnott

Senior Product Manager, Intercom

Zoe Sinnott

Featured authors

Jasmine Jaume

Director, Product Marketing, Intercom

See all articles

Orinna Weaver

Manager, Product Marketing, Intercom

See all articles

Karen Peacock

Chief Executive Officer, Intercom

See all articles

Brian Donohue

VP Product, Intercom

See all articles
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