Inside Intercom
Articles on Customer Engagement, Support, Product, and more
At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative.
Product & Design 7 min read
We hire talented, ambitious, and driven people who strive for excellence. From the moment they join us, we demonstrate what great looks like through clearly established standards, and help them deliver impact, do the best work of their careers, and develop in incredible ways.
Product & Design 74 min watch
Intercom Co-founder and Chief Strategy Officer Des Traynor sits down for a fascinating conversation with Harry Stebbings on the 20VC podcast.
Engineering 4 min read
How do you keep your business secure and also build and maintain the trust of your customers? Learn how to best secure your Intercom workspace and ensure you keep that data safe.
News & Updates 2 min read
We’re delighted to unveil a host of fresh localization efforts across our product and website, including Inbox real-time dashboards and our newly translated website in French, German, Spanish, and Brazilian Portuguese.
Engineering 9 min read
At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems.
Sales 21 min listen
Contrary to popular belief, sales isn’t just about hitting targets and closing deals. Today’s guest believes the best salespeople don’t just sell to their customers – they serve them.
News & Updates 1 min read
We’re delighted to share that Intercom has launched as one of the first apps in the Stripe App Marketplace to enable every Stripe customer to provide transactional support resolutions in real time.
Product & Design 26 min listen
For years, accessibility has hardly been a priority in the tech industry. But companies are finally starting to realize that designing services for all is a move where everyone wins.
News & Updates 3 min read
SMS, the next-generation Inbox, and Custom Actions and Custom Objects in bots are to name but a few of the exciting features we built for you in June.
