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Resolution Bot

More than answers — resolutions

Intercom brings you upleveled support automation that scales your team by resolving 33% of common questions for you.

Already using Intercom? Add Resolution Bot.

24/7 automated support with Resolution Bot

  • 33%

    of common questions instantly resolved

  • 109 hrs

    customers get back with immediate resolutions

  • 44%

    improvement in customer response times

What makes our Resolution Bot great?

Use it as soon as customers start typing

Speed up self-service by offering relevant answers based on what customers are typing—before they even hit the enter key.

Bots in different languages and time zones

Make 24/7 global support easier for your team by automating answers in 32 languages. Your team doesn’t have to be online for our bots to start conversations, route qualified leads, and collect customer info for you.

Customize it to your audience and brand

Choose who the bot speaks to and how it answers based on criteria like customer spend, business type, and more.

We've been able to scale our real-time support because Resolution Bot instantly resolves 38% of our customers' questions.

Nick Sayers, VP of Customer Success