Who says you can’t be personal at scale?

Achieve your goals by creating better customer interactions at every step of the customer journey.

Take a conversational approach to every step of the customer journey

Support
Provide high-quality, personalized help at any scale by layering human, self-serve, and proactive support.
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Engage
Onboard, activate, and re-engage customers with targeted messages, product tours, surveys, and email campaigns.
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Convert
Convert more website visitors into customers with targeted messages, bots, and real-time chat.
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Resolution Bot has been a tremendous help to our team. It’s saving our customers 3,600 hours per month with its instant answers.

Gabriel Madureira, Senior Director of Growth Operations and Web

Our app store boasts 300+ pre-built apps – like Salesforce and Marketo – that make setup completely painless. Even for large teams.

Enterprise-grade security

GDPR
Data portability and deletion available for all Intercom workspace data.
Data Encryption
All Intercom servers within our virtual private cloud encrypt data at rest.
Authentication
Support for single sign-on (Google SSO, SAML), two-factor authentication, and user roles and permissions.
Regional Data Hosting & Storage
Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA and Dublin, Ireland (us-east-1 and eu-west-1) and AP-Southeast-2 region (Sydney, Australia)AU
Compliance
SOC 2✔️ ISO27001✔️ HIPAA✔️

Team onboarding
Drive more value, faster, with one-on-one expert guidance from your Onboarding Specialist, to set you on a path to success.
Ongoing Success
Your best business outcomes will be driven from partnering with your success manager to plan and optimize your workflows.
Flexible Support
The fastest response times our team has to offer—escalate your most critical questions to our Premier Support team, day or night.