Intercom Surveys lets you capture and act on customer feedback. Automatically.
See how
Skip to content
Get started
View demo
Engage customers

Cohesive and coordinated campaigns

Send one-off messages or orchestrate full, integrated campaigns that drive customers to act—both inside your app and out.
Get started

Intercom’s difference is engagement

Connect with your customers wherever they are

  • Chats & posts

    Share automated messages with quick, personal chats, or use attention-grabbing posts for more important updates.

  • Product Tours

    Guide customers through your app with step-by-step messages so they get the best experience.

  • Chatbots

    Engage customers proactively with bots that answer common questions, gather insightful customer info, and more.

  • Banners

    Reach your customers without interrupting them—fully customizable Banners do the trick at the top or bottom of your app or website.

  • In-app Surveys

    Capture—and automatically act on—your most valuable customer insights.

Reach your customers directly in your product with in-product messages.
  • Dai Wilson
    “Overall we have seen in-product messages convert 8x higher than the same messages sent by email.”
    Dai Wilson
    VP of Sales & Growth Marketing
    GetAccept
  • Portrait of Karissa Luttrell of Angi
    “Intercom provides Angi with opportunities to engage our existing customers, onboard new ones, and educate them at the right time in the user journey. A big benefit is having another channel to reach our users through chat and in-product messages.”
    Karissa Luttrell
    Director, Product Marketing
    Angi

Build a personalized experience for every customer—at scale

A personalized experience for every customer, scaled for your business

  • Series

    Orchestrate cohesive messages across tons of channels—inside your app and out—with our visual campaign builder.

  • Split testing

    Test individual messages or entire messaging series to determine what types of campaigns perform best.

  • Advanced targeting

    Target customers specifically based on who they are and how they’ve engaged with your product and messages.

  • Apps & integrations

    Use apps in your messages to collect things like NPS, and connect Intercom to the rest of your tech stack with our 300+ out-of-the-box integrations.

Icon

Automate an even better customer experience

Create multichannel campaigns and optimize performance with the Engagement OS.

  • Re-engage mobile customers with push messages

  • Create sophisticated message journeys with smart campaigns

  • Optimize performance with A/B testing

See pricing

Get even more from Intercom

  1. Convert

    Convert more website visitors into customers with targeted messages, bots, and real-time chat.

    Learn more

  2. Support

    Provide high-quality, personalized help at any scale by layering human, self-serve, and proactive support.

    Learn more

Engage more customers inside or outside of your app

Close
See Intercom in action
  • Get an introduction to Intercom and how it works
  • Watch on-demand demo videos
  • See how Intercom can help your business