An easy, effective channel
With Intercom, business SMS is part of a full, omnichannel messaging experience.
Anytime, anywhere messaging
With a 98% average open rate, text messaging is the perfect channel to actively engage with and connect to your customers—wherever they are.
True two-way SMS
The best thing about two-way SMS is having your customers’ full attention. Use it to chat with them directly from the Intercom Inbox, and leave those generic responses and dead-end texts behind.
Personalized, targeted texts
SMS reporting and analytics
SMS for (any) business
Our easy-to-use business text messaging is all you need across a wide variety of teams and business needs.
Intercom SMS gives us higher engagement and completion rates—plus significant time savings. Our patients prefer SMS, but it was too manual a process before. Intercom made it easy.
Daniel Leung, Head of Product & Strategic Growth
A two-way SMS platform supports both inbound and outbound text messaging. Our two-way SMS solution lets you send texts and respond to customer inbound text messages directly from the Inbox.