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Learn and get inspired with our weekly webinars

Join Intercom experts for industry insights and best practice advice. Live and on-demand.
Learn and get inspired with our weekly webinars
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Join our weekly product demo webinars to learn how Intercom, the Engagement OS, can grow your business.

2022 CS Benchmark: How support quality impacts businesses
July 28, 6:00 pm UTC
Last year, Intercom, Klaus, and Support-Driven partnered to publish the first-ever support quality benchmark report with a goal of uncovering what good results in customer service actually looks like.
CX for Growth: The metrics you need to demonstrate the ROI of support
August 24, 3:00 pm UTC
Metrics are critical to every excellent customer support team – from planning and resourcing to measuring efficiency gains, having the right data can help you answer difficult questions.
On-demand webinars:
On-demand series

Demo Series

Join our weekly product demo webinars to learn how Intercom, the Engagement OS, can grow your business.

New in Intercom: Built for you
Brian Byrne showcases brand new and recently released Intercom features that you can use to grow your business across sales, marketing and support.
2022 Customer Support Trends: A North American perspective
2022 Customer Support Trends: A North American perspective
2022 Customer Support Trends: An EMEA perspective
2022 Customer Support Trends: An EMEA perspective
2021 Benchmarks: How do you measure support quality?
At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.
2022 CS Benchmark: How support quality impacts businesses
Last year, Intercom, Klaus, and Support-Driven partnered to publish the first-ever support quality benchmark report with a goal of uncovering what good results in customer service actually looks like.
Automating Customer Engagement
Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.
AMA: Sales plays for skyrocketing growth
Join us for a live Ask Me Anything (AMA) with Stan Massueras, our Director of EMEA Sales. Stan has more than 15 years of experience leading sales at high-growth companies like Twitter, Facebook, HP, and now Intercom.
All-New Inbox Training
Empower your support teams to handle inbound volume efficiently (in a tool they actually enjoy using) in this best practice / Q&A session on Intercom's all-new Inbox.
Augmentez l’efficacité de vos équipes de support grâce au support proactif et à l’automatisation
Vos clients veulent une assistance de plus en plus rapide et personnalisée. Cela peut engorger vos équipes de service client alors même que la plupart des questions que vos clients posent sont généralement répétitives ou peu complexes. Ces questions peuvent être évitées grâce au support proactif, ou gérées automatiquement, afin d'offrir plus de temps à vos équipes de support pour traiter les questions plus complexes.
Capture, Qualify, and Convert with Intercom
A best practice session on how to use Intercom's live chat, automation and inbox for sales and lead generation.
CX for Growth: Leveraging social media to grow engagement with your customers
Brand identity is crucial for every business. One of the most important ways in this current age to establish your brand is to focus and build on its online recognition.
How to close more deals with real-time sales
Join our sales team to learn how they use live chat and automation to cut response times and win more deals.
Intercom and WhatsApp: Your Favorite Channels Unite Sneak Preview
Now Intercom can help your customers with a channel that’s always at their fingertips—WhatsApp.
How to increase sales through live chat
Join Catherine Brodigan and Will Holden from the Intercom sales team as they share what they’ve learned using Intercom’s live chat solution as an engine of sales growth.
CX for Growth: How to ask your customers great questions and gather actionable feedback
Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap.
Découvrez comment October utilise Intercom pour améliorer l’expérience de ses clients en Europe 🇪🇺
A l’occasion de notre premier webinaire de 2022, notre équipe française a eu le plaisir de recevoir Camille David, Head of Customer Success chez October. Camille était accompagnée de Julien Beck, Relationship Manager chez Intercom.
Crush your number with Custom Bots
Watch the webinar on how to boost your pipeline, make more sales, and provide faster support with Custom Bots.
Provide faster and more personal support with Intercom and Stripe
Join Annie Berrones (Senior Product Marketing Manager, Intercom) and Jen Ong (Head of Operations Platform, Stripe) as they discuss how you can provide faster and more personal support with Intercom and Stripe.