Help Center Articles

Faster answers for customers, fewer questions for your team

Deliver help content to customers – and scale your support – with our integrated knowledge base.

With Intercom, we can divert repetitive questions with a bot that suggests relevant articles, while still providing a great customer experience.

Winston Christie-Blick, Product Manager

24/7 help, even when your team is away

A single source of truth
Set up one central place for your customers to reliably find answers, tips, and other important info when they need it.
Deliver help in context
Optimized for the channels customers use – your website, mobile app, in-product messages, or chat.
Additional chat support
With the Messenger on every article, your customers can instantly start a conversation if they need more help.

New for Articles

Create multilingual articles for your global customers for faster self-serve answers

Publish help content like a pro

Create engaging articles
Use our editor to effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
Tailor to any audience
Create unique help content and serve it to different audiences, like paid users or visitors – or even based on language.
Make it truly yours
Keep your help center on-brand by customizing the color, logo, header, domain, and more.

Instant answers to FAQs

Use support bots – like Resolution Bot – to deliver specific articles and resolve up to 29% of your customers’ questions.

Insights for smarter self-service

Feedback loops
Use our built-in feedback loops to clearly see what’s working, or how to make articles better for your customers.
Automate feedback
Track how customers are rating your content, or collect more thorough feedback if they can’t find an answer.
Discover your blind spots
Know exactly what articles to write next based on what your customers searched for but couldn’t find.

Over 25,000 companies are delivering conversational experiences with Intercom

Create your knowledge base

Early Stage company? Eligible applicants get Intercom for just $65 a month.