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Learn and get inspired with our weekly webinars

Join Intercom experts for industry insights and best practice advice. Live and on-demand.
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Learn and get inspired with our weekly webinars
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Upcoming webinars:
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Join our weekly product demo webinars to learn how Intercom, the Engagement OS, can grow your business.

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2022 CS Benchmark: How support quality impacts businesses
July 28, 6:00 pm UTC
Last year, Intercom, Klaus, and Support-Driven partnered to publish the first-ever support quality benchmark report with a goal of uncovering what good results in customer service actually looks like.
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CX for Growth: The metrics you need to demonstrate the ROI of support
August 24, 3:00 pm UTC
Metrics are critical to every excellent customer support team – from planning and resourcing to measuring efficiency gains, having the right data can help you answer difficult questions.
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On-demand webinars:
On-demand series

Demo Series

Join our weekly product demo webinars to learn how Intercom, the Engagement OS, can grow your business.

Explore series
2021 Benchmarks: How do you measure support quality?
At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.
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All-New Inbox Training
Empower your support teams to handle inbound volume efficiently (in a tool they actually enjoy using) in this best practice / Q&A session on Intercom's all-new Inbox.
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2022 CS Benchmark: How support quality impacts businesses
Last year, Intercom, Klaus, and Support-Driven partnered to publish the first-ever support quality benchmark report with a goal of uncovering what good results in customer service actually looks like.
Learn more
2022 Customer Support Trends: An EMEA perspective
2022 Customer Support Trends: An EMEA perspective
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AMA: Sales plays for skyrocketing growth
Join us for a live Ask Me Anything (AMA) with Stan Massueras, our Director of EMEA Sales. Stan has more than 15 years of experience leading sales at high-growth companies like Twitter, Facebook, HP, and now Intercom.
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2022 Customer Support Trends: A North American perspective
2022 Customer Support Trends: A North American perspective
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Augmentez l’efficacité de vos équipes de support grâce au support proactif et à l’automatisation
Vos clients veulent une assistance de plus en plus rapide et personnalisée. Cela peut engorger vos équipes de service client alors même que la plupart des questions que vos clients posent sont généralement répétitives ou peu complexes. Ces questions peuvent être évitées grâce au support proactif, ou gérées automatiquement, afin d'offrir plus de temps à vos équipes de support pour traiter les questions plus complexes.
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New in Intercom: Built for you
Brian Byrne showcases brand new and recently released Intercom features that you can use to grow your business across sales, marketing and support.
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Automating Customer Engagement
Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.
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Capture, Qualify, and Convert with Intercom
A best practice session on how to use Intercom's live chat, automation and inbox for sales and lead generation.
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How to close more deals with real-time sales
Join our sales team to learn how they use live chat and automation to cut response times and win more deals.
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CX for Growth: Leveraging social media to grow engagement with your customers
Brand identity is crucial for every business. One of the most important ways in this current age to establish your brand is to focus and build on its online recognition.
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Crush your number with Custom Bots
Watch the webinar on how to boost your pipeline, make more sales, and provide faster support with Custom Bots.
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Découvrez comment October utilise Intercom pour améliorer l’expérience de ses clients en Europe 🇪🇺
A l’occasion de notre premier webinaire de 2022, notre équipe française a eu le plaisir de recevoir Camille David, Head of Customer Success chez October. Camille était accompagnée de Julien Beck, Relationship Manager chez Intercom.
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Découvrez comment Qonto a intégré Intercom à sa stratégie de support client.

Qonto, une solution de gestion financière tout-en-un, a pour mission de simplifier la façon dont les entreprises gèrent leurs finances. Ayant précédemment utilisé un système de tickets pour leur support client, l'équipe souhaitait adopter une approche plus conversationnelle afin de fournir un support personnel et de construire des relations durables avec leurs clients.
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Delivering Better Human Support
For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

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Reduce your inbound call volume with Intercom Switch
Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature.
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CX for Growth: Deepening your customer relationships by enabling customers to become your investors
Establishing a strong customer community is the cornerstone of growth strategies for so many successful startups. Creating a community that your members habitually continue to support and feel connected with is challenging. We were struck by the idea of enabling your customers to become your investors to make them a vested part of your startup’s success.
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Faster growth starts with Intercom

Early stage company? Apply to get advanced Intercom features from just $65 a month.
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