Conversational Support Funnel

The Self-serve Support layer: a smarter way to scale

Automatically resolve repetitive questions with chatbots & help articles, leading to faster answers for your customers—and fewer questions for your team.

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The Self-serve Support layer: a smarter way to scale

Self-serve support made simple

Resolution Bot has been a tremendous help to our team. It’s saving our customers 3,600 hours per month with its instant answers.

Gabriel Madureira, Senior Director of Growth Operations and Web

How Intercom helps with self-serve support

Articles

Make it easy for customers to self-serve by sharing help center articles through your website, mobile app, and product.

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Custom Bots

Let our bots get to work for you. They'll collect valuable up-front information, help prioritize urgent issues, and connect customers to the right people on your team.

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Resolution Bot

Resolve common customer issues—even when you're away from your desk. Resolution Bot is simple to train and reduces repetitive questions by 33%.

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Get inspired with the Conversational Support Funnel Starter Kit

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

You'll get:

A powerful framework to automatically resolve simple issues, freeing you up for complex ones

An interactive worksheet to provide fast, personal support

Proven tips to improve customer relationships and team morale