Conversational Support Funnel

Human support: finally, personalized customer care that's efficient for your team

A big win for customers and your team. Get the one-on-one Business Messenger experience customers love—with workflows to support how your team operates.

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The Human Support layer: personal help where it matters most

More efficient human support

Since implementing Intercom, our response time has gone from 2 hours to under 2 minutes. Our CSAT score has risen to 95%—and continues to rise.

Darius Grigorjevas, Head of Customer Service

Happy customers, happy support teams. Get a win-win with Intercom.

Business Messenger

Our Business Messenger empowers your team to provide a positive, human support experience.

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Omnichannel

Support your customers across all of your channels – from email to WhatsApp and more.

Inbox

With its intuitive UI, rich customer context, and powerful workflows that go beyond traditional ticketing, our much-loved Inbox is a simple, highly efficient way to offer your customers fast, personalized support.

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Custom Bots

Custom Bots collect upfront data from customers, making our Business Messenger much quicker and more efficient than email—and saving your team time and energy.

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Reporting

Our reporting works right out of the box, helping you measure results easily and improve your conversational support.

Get inspired with the Conversational Support Funnel Starter Kit

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

You'll get:

A powerful framework to automatically resolve simple issues, freeing you up for complex ones

An interactive worksheet to provide fast, personal support

Proven tips to improve customer relationships and team morale